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Poor customer service and wrong dress revealed
TwoBirds Bridal的点评
点评：Poor customer service
And wrong dress revelled only 1 week out from my wedding.
Poor customer service
And wrong wedding dress presented to me a week before my wedding??
Not a happy customer 😓
Ordered my dress in January 2021 paid a deposit, went back in November for a measure up and to final size and paid more money, everything for it to be apparently send overseas to be made.
Two birds bridal always assured me that my dress will arrive 4 WEEKS before my wedding date which should have arrived by the 22nd September 2022, after calling every week from July, August and September 2022 and even visited the store face to face on the 16th September to which they could not give me a date or when the wedding dress was arriving.
On the Friday 30th September I contacted them again as they would never call me back I was always chasing and following up with them even when they said they will call me back they never did.
I gave them an ultimatum if I do not have a call from you by the Wednesday 5th October as to where my dress is as it’s only now 1.5 weeks away my wedding I will cancel and want my money back.
Again on the Wednesday I had to chase this up so called at 3pm to which I still had no answered until they called me back at 5pm saying they have the dress.
Made appointment on the Friday 15th October as this was my next available day off from work to arrive and it was the wrong dress?? Who could present a wedding dress like this to a person. It was wrong and they said it took 9 months to make this?? Like really poor workmanship.
So now a couple of days out from my wedding and I won’t be able to come back and try it on and have to rely on my sister to pick it up and I have no faith or trust that it’s even going to look good as I’m so disappointed and disgusted in the service and what they presented to me.
It’s suppose to be a happy day and a wedding dress is very personal and you want to feel happy
And wrong dress revelled only 1 week out from my wedding.
Poor customer service
And wrong wedding dress presented to me a week before my wedding??
Not a happy customer 😓
Ordered my dress in January 2021 paid a deposit, went back in November for a measure up and to final size and paid more money, everything for it to be apparently send overseas to be made.
Two birds bridal always assured me that my dress will arrive 4 WEEKS before my wedding date which should have arrived by the 22nd September 2022, after calling every week from July, August and September 2022 and even visited the store face to face on the 16th September to which they could not give me a date or when the wedding dress was arriving.
On the Friday 30th September I contacted them again as they would never call me back I was always chasing and following up with them even when they said they will call me back they never did.
I gave them an ultimatum if I do not have a call from you by the Wednesday 5th October as to where my dress is as it’s only now 1.5 weeks away my wedding I will cancel and want my money back.
Again on the Wednesday I had to chase this up so called at 3pm to which I still had no answered until they called me back at 5pm saying they have the dress.
Made appointment on the Friday 15th October as this was my next available day off from work to arrive and it was the wrong dress?? Who could present a wedding dress like this to a person. It was wrong and they said it took 9 months to make this?? Like really poor workmanship.
So now a couple of days out from my wedding and I won’t be able to come back and try it on and have to rely on my sister to pick it up and I have no faith or trust that it’s even going to look good as I’m so disappointed and disgusted in the service and what they presented to me.
It’s suppose to be a happy day and a wedding dress is very personal and you want to feel happy
翻译：糟糕的客户服务
距离我的婚礼仅 1 周，错误的着装就让我陶醉了。
糟糕的客户服务
在我婚礼前一周送给我错误的婚纱？？
不是一个快乐的顾客😓
我在 2021 年 1 月订购了我的裙子并支付了定金，然后在 11 月返回进行测量并确定了最终尺码并支付了更多的钱，一切显然都是为了送往海外进行制作。
从 2022 年 7 月、8 月和 2022 年 9 月开始每周都打电话，甚至在 9 月 16 日亲自拜访了商店，两只鸟新娘总是向我保证，我的礼服将在我的婚礼日期前 4 周送达，婚礼日期本应在 2022 年 9 月 22 日送达他们无法告诉我约会日期或婚纱何时送达。
9 月 30 日星期五，我再次联系他们，因为他们永远不会给我回电话，我一直在追逐和跟进他们，即使他们说他们会给我回电话，但他们从未这样做过。
我给他们下了最后通牒，如果我在 10 月 5 日星期三之前没有接到你的电话，问我的衣服在哪里，因为现在距离我的婚礼只有 1.5 周，我将取消并要回我的钱。
在星期三，我不得不在下午 3 点再次追查这个所谓的电话，直到他们在下午 5 点给我回电话说他们有裙子，我仍然没有回答。
预约在 10 月 15 日星期五，因为这是我下班后可以到达的下一天，而且那件衣服穿错了？谁能把这样的婚纱送给一个人。这是错误的，他们说制作这个需要 9 个月？？就像做工真的很差。
所以现在距离我的婚礼还有几天，我将无法回来试穿，不得不依靠我姐姐来挑选它，我没有信心或不相信它看起来会像我对这项服务以及他们向我展示的内容感到非常失望和厌恶。
这应该是一个快乐的一天，婚纱是非常私人的，你想要感到快乐
距离我的婚礼仅 1 周，错误的着装就让我陶醉了。
糟糕的客户服务
在我婚礼前一周送给我错误的婚纱？？
不是一个快乐的顾客😓
我在 2021 年 1 月订购了我的裙子并支付了定金，然后在 11 月返回进行测量并确定了最终尺码并支付了更多的钱，一切显然都是为了送往海外进行制作。
从 2022 年 7 月、8 月和 2022 年 9 月开始每周都打电话，甚至在 9 月 16 日亲自拜访了商店，两只鸟新娘总是向我保证，我的礼服将在我的婚礼日期前 4 周送达，婚礼日期本应在 2022 年 9 月 22 日送达他们无法告诉我约会日期或婚纱何时送达。
9 月 30 日星期五，我再次联系他们，因为他们永远不会给我回电话，我一直在追逐和跟进他们，即使他们说他们会给我回电话，但他们从未这样做过。
我给他们下了最后通牒，如果我在 10 月 5 日星期三之前没有接到你的电话，问我的衣服在哪里，因为现在距离我的婚礼只有 1.5 周，我将取消并要回我的钱。
在星期三，我不得不在下午 3 点再次追查这个所谓的电话，直到他们在下午 5 点给我回电话说他们有裙子，我仍然没有回答。
预约在 10 月 15 日星期五，因为这是我下班后可以到达的下一天，而且那件衣服穿错了？谁能把这样的婚纱送给一个人。这是错误的，他们说制作这个需要 9 个月？？就像做工真的很差。
所以现在距离我的婚礼还有几天，我将无法回来试穿，不得不依靠我姐姐来挑选它，我没有信心或不相信它看起来会像我对这项服务以及他们向我展示的内容感到非常失望和厌恶。
这应该是一个快乐的一天，婚纱是非常私人的，你想要感到快乐
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