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Whatz up fun park- the worst place EVER!!!!!
Whatz Up Fun Park的点评
点评：The Worst Birthday Party Experience — Save Your Money!
I would not recommend Whatz Up in Seven Points, TX, especially for a birthday party. What should have been a fun, memorable celebration for our grandson turned into a stressful, upsetting, and very expensive experience.
The outside of the building appeared run-down and dirty, which was not a great first impression.
Our grandson’s mom had paid a deposit weeks in advance and had been sent a picture of the party room. When we arrived, the room looked nothing like the picture. We questioned whether we had been given the wrong room, only to be told that the picture they had sent was an old photo. If customers are paying a deposit and planning a party in advance, they should be given an accurate picture of the room they will actually be using.
We decorated the room anyway, only to discover that there was no working air conditioning. It was hot throughout the party, making an already disappointing situation even more uncomfortable for the children and guests.
We had requested the complete three-hour package, including go-karts and the other activities. However, there were problems from the start. The staff took a while to bring the children their activity passes, and when they finally did, they handed out cards instead of wristbands. After about 20–30 minutes, some of the children returned because their cards would not work on the go-karts and some of the other attractions.
We were then told that the children had been given the wrong items and should have received wristbands instead. When their mom asked the staff to correct the mistake, she was told that the cards could only be exchanged for the remaining unused credits. She eventually agreed to pay extra for wristbands so the children could enjoy the activities they had been promised.
As a result, the cost ended up being more than double what she had originally been quoted. She also had to purchase additional food beyond what was included in the package. By the time everything was added up, she had paid over $500 for the party.
To make matters worse, the staff would not provide the wristbands until she paid the entire balance upfront, even though the confusion over the activity passes had resulted from their own mistake. After she signed and the charge had already gone through her bank, staff asked to see her driver's license, saying that the signatures did not match. She signed again, but the situation continued to escalate.
Management then accused her of being rude and called the sheriff's department to have her removed from the building. She was told to leave, and no refund was offered, even though the children still had more than an hour and a half remaining to enjoy the activities included in the package.
Imagine spending hundreds of dollars to celebrate your child's birthday, trying to resolve problems that arise during the party, and ending up being told to leave before the paid activities are finished. That is not how a family should be treated.
Our family and friends had also spent money on activity cards and wristbands. After what happened, everyone left, and the money spent on those activities was essentially wasted.
What should have been a happy birthday celebration for our grandson turned into a day of frustration and disappointment for the entire family. Instead of enjoying the celebration, we were dealing with an uncomfortable party room, incorrect activity passes, unexpected additional charges, and a confrontation with management.
Mistakes can happen at any business, but how those mistakes are handled matters. We expected the staff to work with us to resolve the problem, especially since we had paid for a complete package. Unfortunately, that was not our experience.
Based on what happened, I would strongly encourage families to carefully consider their options before booking a birthday party here. I would not host another party at this location, and I cannot recommend it based on our experience.
Our grandson deserved a fun birthday celebration, and our family deserved better for the money we spent.
I would not recommend Whatz Up in Seven Points, TX, especially for a birthday party. What should have been a fun, memorable celebration for our grandson turned into a stressful, upsetting, and very expensive experience.
The outside of the building appeared run-down and dirty, which was not a great first impression.
Our grandson’s mom had paid a deposit weeks in advance and had been sent a picture of the party room. When we arrived, the room looked nothing like the picture. We questioned whether we had been given the wrong room, only to be told that the picture they had sent was an old photo. If customers are paying a deposit and planning a party in advance, they should be given an accurate picture of the room they will actually be using.
We decorated the room anyway, only to discover that there was no working air conditioning. It was hot throughout the party, making an already disappointing situation even more uncomfortable for the children and guests.
We had requested the complete three-hour package, including go-karts and the other activities. However, there were problems from the start. The staff took a while to bring the children their activity passes, and when they finally did, they handed out cards instead of wristbands. After about 20–30 minutes, some of the children returned because their cards would not work on the go-karts and some of the other attractions.
We were then told that the children had been given the wrong items and should have received wristbands instead. When their mom asked the staff to correct the mistake, she was told that the cards could only be exchanged for the remaining unused credits. She eventually agreed to pay extra for wristbands so the children could enjoy the activities they had been promised.
As a result, the cost ended up being more than double what she had originally been quoted. She also had to purchase additional food beyond what was included in the package. By the time everything was added up, she had paid over $500 for the party.
To make matters worse, the staff would not provide the wristbands until she paid the entire balance upfront, even though the confusion over the activity passes had resulted from their own mistake. After she signed and the charge had already gone through her bank, staff asked to see her driver's license, saying that the signatures did not match. She signed again, but the situation continued to escalate.
Management then accused her of being rude and called the sheriff's department to have her removed from the building. She was told to leave, and no refund was offered, even though the children still had more than an hour and a half remaining to enjoy the activities included in the package.
Imagine spending hundreds of dollars to celebrate your child's birthday, trying to resolve problems that arise during the party, and ending up being told to leave before the paid activities are finished. That is not how a family should be treated.
Our family and friends had also spent money on activity cards and wristbands. After what happened, everyone left, and the money spent on those activities was essentially wasted.
What should have been a happy birthday celebration for our grandson turned into a day of frustration and disappointment for the entire family. Instead of enjoying the celebration, we were dealing with an uncomfortable party room, incorrect activity passes, unexpected additional charges, and a confrontation with management.
Mistakes can happen at any business, but how those mistakes are handled matters. We expected the staff to work with us to resolve the problem, especially since we had paid for a complete package. Unfortunately, that was not our experience.
Based on what happened, I would strongly encourage families to carefully consider their options before booking a birthday party here. I would not host another party at this location, and I cannot recommend it based on our experience.
Our grandson deserved a fun birthday celebration, and our family deserved better for the money we spent.
翻译：最糟糕的生日派对体验——省下你的钱吧！
我不推荐德克萨斯州七点镇的Whatz Up作为举办生日派对的场所。原本本应是一场欢乐又难忘的庆祝活动，结果却变成了一场令人焦虑、心烦且花费高昂的糟糕经历。
建筑物的外观显得破旧又脏乱，给人的第一印象实在糟糕。
我们孙子的妈妈几周前就支付了定金，还收到了派对厅的照片。可当我们到达时……那个房间看上去和照片上完全不一样。我们怀疑自己被分配到了错误的房间，结果却得知他们发来的照片是一张旧照片。如果顾客已经支付了定金并提前安排了派对，他们理应看到自己实际要使用的房间的真实模样。
我们还是把房间布置好了，但随后发现空调根本无法使用。整个派对期间室内都热得不行。这使得原本就令人失望的状况，对孩子们和客人们来说变得更加难受。
我们预订了整整三个小时的套餐，包括卡丁车及其他活动。然而，从一开始就有问题出现。工作人员过了好一会儿才把活动通行证发给孩子们；即便如此，他们发的也是卡片而非腕带。大约20到30分钟后……有些孩子返回了，因为他们的卡片无法在卡丁车及其他游乐设施上使用。
后来我们得知，这些孩子拿到的其实是错误的物品，他们本应得到的是手环。当孩子的母亲请求工作人员纠正这个错误时，对方回复说那些卡片只能兑换为尚未使用的剩余积分。最终，她同意额外付费购买手环，这样孩子们才能享受原本承诺给他们的游乐项目。
结果就是……最终产生的费用是最初报价的两倍多。她还不得不额外购买套餐中未包含的食物。算上所有费用后，她为这场派对总共支付了500多美元。
更糟糕的是，尽管活动通行证的混乱情况是由他们自己的失误造成的，但工作人员仍要求她事先付清全部余款才肯发放手环。在她签字确认且银行也已完成扣款后……工作人员要求查看她的驾驶执照，称上面的签名不符。她又签了一次，但情况却愈演愈烈。
随后，管理层指责她举止无礼，并打电话给治安部门要求将她带出大楼。她被命令离开，而且即便孩子们还能享受套餐中包含的活动一个半小时之久，也并未获得任何退款。试想一下：你花了数百美元来庆祝孩子的生日，努力解决派对上出现的各种问题，结果却被要求在付费活动尚未结束时离开。家庭不应该受到这样的对待。
我们的家人和朋友也花钱购买了活动卡和手环。经历了这一切之后，大家都离开了，而那些为活动所花的钱也就彻底浪费了。本应是我们孙子欢乐的生日庆典，却变成了全家人沮丧与失望的一天。我们没能好好享受庆祝活动，反而要应对不舒适的聚会场所、有误的活动凭证、意外的额外费用，以及与管理层的争执。
任何企业都可能出现失误，但如何处理这些失误才至关重要。我们原本期望工作人员能与我们合作共同解决问题。毕竟我们支付了全套服务费用。可惜，实际情况并非如此。
根据这次的经历，我强烈建议各位家长在在此处预订生日派对前仔细权衡各种选择。我不会再在这个地方举办派对，以我们的经历来看，我实在无法推荐此地。
我们的孙子理应享受一场愉快的生日庆典，而我们全家也理应物有所值，得到与所付费用相匹配的服务。
我不推荐德克萨斯州七点镇的Whatz Up作为举办生日派对的场所。原本本应是一场欢乐又难忘的庆祝活动，结果却变成了一场令人焦虑、心烦且花费高昂的糟糕经历。
建筑物的外观显得破旧又脏乱，给人的第一印象实在糟糕。
我们孙子的妈妈几周前就支付了定金，还收到了派对厅的照片。可当我们到达时……那个房间看上去和照片上完全不一样。我们怀疑自己被分配到了错误的房间，结果却得知他们发来的照片是一张旧照片。如果顾客已经支付了定金并提前安排了派对，他们理应看到自己实际要使用的房间的真实模样。
我们还是把房间布置好了，但随后发现空调根本无法使用。整个派对期间室内都热得不行。这使得原本就令人失望的状况，对孩子们和客人们来说变得更加难受。
我们预订了整整三个小时的套餐，包括卡丁车及其他活动。然而，从一开始就有问题出现。工作人员过了好一会儿才把活动通行证发给孩子们；即便如此，他们发的也是卡片而非腕带。大约20到30分钟后……有些孩子返回了，因为他们的卡片无法在卡丁车及其他游乐设施上使用。
后来我们得知，这些孩子拿到的其实是错误的物品，他们本应得到的是手环。当孩子的母亲请求工作人员纠正这个错误时，对方回复说那些卡片只能兑换为尚未使用的剩余积分。最终，她同意额外付费购买手环，这样孩子们才能享受原本承诺给他们的游乐项目。
结果就是……最终产生的费用是最初报价的两倍多。她还不得不额外购买套餐中未包含的食物。算上所有费用后，她为这场派对总共支付了500多美元。
更糟糕的是，尽管活动通行证的混乱情况是由他们自己的失误造成的，但工作人员仍要求她事先付清全部余款才肯发放手环。在她签字确认且银行也已完成扣款后……工作人员要求查看她的驾驶执照，称上面的签名不符。她又签了一次，但情况却愈演愈烈。
随后，管理层指责她举止无礼，并打电话给治安部门要求将她带出大楼。她被命令离开，而且即便孩子们还能享受套餐中包含的活动一个半小时之久，也并未获得任何退款。试想一下：你花了数百美元来庆祝孩子的生日，努力解决派对上出现的各种问题，结果却被要求在付费活动尚未结束时离开。家庭不应该受到这样的对待。
我们的家人和朋友也花钱购买了活动卡和手环。经历了这一切之后，大家都离开了，而那些为活动所花的钱也就彻底浪费了。本应是我们孙子欢乐的生日庆典，却变成了全家人沮丧与失望的一天。我们没能好好享受庆祝活动，反而要应对不舒适的聚会场所、有误的活动凭证、意外的额外费用，以及与管理层的争执。
任何企业都可能出现失误，但如何处理这些失误才至关重要。我们原本期望工作人员能与我们合作共同解决问题。毕竟我们支付了全套服务费用。可惜，实际情况并非如此。
根据这次的经历，我强烈建议各位家长在在此处预订生日派对前仔细权衡各种选择。我不会再在这个地方举办派对，以我们的经历来看，我实在无法推荐此地。
我们的孙子理应享受一场愉快的生日庆典，而我们全家也理应物有所值，得到与所付费用相匹配的服务。
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