点评:Such a disappointing visit. The signage was useless, leading us to do a massive detour round the outside of the house and through the park because most of the entrances were locked. Having then had to go all the way through the (not particularly interesting) house to find the café, the service when we got there was farcical. Having negotiated the gigantic queue caused by the inefficient and understaffed system there, we waited nearly an hour for an expensive toasted sandwich which we repeatedly saw being carried round the room by various hapless waiters who denied it was for us because they had got the wrong order number. My wife was so starving by the time it arrived that she ate it even though it was cold. Meanwhile my cauliflower pasty was so rock hard that I risked losing a tooth trying to bite into it. Being more serious, they need to look into completely changing their system and offering to make it vaguely efficient and satisfying for customers.
翻译:真是令人失望的一次旅行。指示牌毫无用处,我们不得不绕着房子外面和公园走了一大圈,因为大部分入口都锁着。好不容易穿过那栋(其实也没什么意思的)房子才找到咖啡馆,结果到了之后服务简直糟糕透顶。由于效率低下、人手不足,我们排起了长队,等了将近一个小时才拿到一份价格不菲的烤三明治。期间,我们眼睁睁地看着几个笨手笨脚的服务员端着三明治在房间里转来转去,却都否认是我们的,因为他们记错了订单号。等三明治终于端上来的时候,我妻子已经饿得不行了,尽管三明治已经凉了,她还是硬着头皮吃了下去。而我的花椰菜馅饼硬得像石头一样,我差点儿咬到牙。说真的,他们应该彻底改革一下他们的服务体系,让顾客能享受到稍微高效一点、令人满意的服务。