点评:No Saturday check ins. Your required to pay for Friday even tho you not arriving untill Saturday, ontop of a 30.00 resort fee each night. Golf carts are 100 -150 a day with a 2 day minimum required to rent. Over 50% of Activities for the kids are another additional fee. The free Activities are a picture to put stickers on or coloring a picture. The fun events like making a craft, tie dye shirts, bingo ect are all an additional cost. The staff in charge of the events arent involved with the kids, they just take your money, give parents the supplies and disappear. The pool was the only place I didn't need to pay extra for but they close the pool at 7pm . Not sure why since no staff was present there either. Never seen the bear but you could book a camp visit for an additional fee.
Our cabin was dirty, we had to leave our shoes on or feet would be black, there cooking pan had dry crusty eggs on it, bathroom window was broken, a child's toy was left on a bunk from last guest, so beds not cleaned either, TV remote broken, outside cabin was overgrown grass and no picnic table,
Very disappointed that kids events like water Ballon fight had no staffs involvement, direction or safety. A bucket of water with pom poms were sat on the patio by staff and they walked away leaving 20 kids going wild, hurting each other, falling , crying, ect.
A tie dye shirt 35.00 with no staff assisting, I asked to buy a water and was told they closed the register,
The pool was closed due to a storm, i requested a refund of 30.00 for lazor tag because of the lighting but told no it was still.open. So pool closed but its was ok to run around woods. ??
Our family checked out a day early and will never return . They have really gone down hill.
翻译:周六不办理入住。即使你周六才到,也需要支付周五的费用,每晚需支付 30.00 英镑的度假费。高尔夫球车每天 100-150 英镑,至少租用 2 天。超过 50% 的儿童活动需要额外付费。免费活动是贴贴纸或涂色。制作工艺品、扎染 T 恤、宾果游戏等趣味活动均需额外付费。负责活动的工作人员不会与孩子们互动,他们只是拿走你的钱,把用品交给父母,然后就消失了。游泳池是我唯一不需要额外付费的地方,但他们在晚上 7 点关闭游泳池。不知道为什么,因为那里也没有工作人员。我从来没有见过熊,但你可以预订营地参观,但需要额外付费。
我们的小屋很脏,必须脱鞋,不然脚会黑。他们的锅里有干巴巴的鸡蛋壳。浴室的窗户坏了。上一位客人的玩具留在了铺位上,所以床也没打扫。电视遥控器坏了。小屋外面杂草丛生,没有野餐桌。
非常失望,像水球大战这样的儿童活动没有工作人员参与、指导或安全保障。工作人员把一桶带绒球的水放在露台上,然后就走开了,留下20个孩子在玩耍,互相伤害、摔倒、哭泣等等。
一件扎染衬衫要35美元,没有工作人员帮忙。我要求买水,却被告知他们关闭了收银台。
游泳池因暴风雨关闭了,我要求退还30美元的激光笔费用,因为灯光问题,但被告知没有,游泳池仍然开放。所以游泳池关闭了,但在树林里跑来跑去是可以的。??
我们一家提前一天退房,再也不会回来了。他们确实走下坡路了。