下载App
旅行
账户
michelle f
Poor customer service
Tatton Park的点评
点评：I visited the park while on holiday with my partner and my 2 older teenagers on the 8/9/25 at around 14.30pm.
The park and gardens are absolutely stunning and we all throughly enjoyed our visit.
However my daughter was particularly interested in visiting the Japanese garden and it wasn’t until we paid the entry fee and were handed a map that we discovered that it is only open on certain days and certain times, I feel that this should have been explained before paying the entrance fee.
I also feel that my recent experience was let down by the customer service. The female staff member I interacted with in the farm shop came across as blunt and dismissive. Instead of offering help in a welcoming way, they spoke in a tone that felt rude and made me feel looked down upon as a visitor.
As a guest, I expected a friendlier and more respectful approach, especially at a National Trust property that is known for its hospitality. Clear communication and courtesy go a long way in making visitors feel valued.
I hope this feedback can be taken constructively so future visitors have a more positive experience.
The park and gardens are absolutely stunning and we all throughly enjoyed our visit.
However my daughter was particularly interested in visiting the Japanese garden and it wasn’t until we paid the entry fee and were handed a map that we discovered that it is only open on certain days and certain times, I feel that this should have been explained before paying the entrance fee.
I also feel that my recent experience was let down by the customer service. The female staff member I interacted with in the farm shop came across as blunt and dismissive. Instead of offering help in a welcoming way, they spoke in a tone that felt rude and made me feel looked down upon as a visitor.
As a guest, I expected a friendlier and more respectful approach, especially at a National Trust property that is known for its hospitality. Clear communication and courtesy go a long way in making visitors feel valued.
I hope this feedback can be taken constructively so future visitors have a more positive experience.
翻译：2025年8月9日下午2点30分左右，我和伴侣以及两个十几岁的大孩子一起度假时参观了这座公园。
公园和花园美得令人窒息，我们都非常享受这次参观。
然而，我女儿对日本花园特别感兴趣，直到我们付了门票，拿到地图后才发现它只在特定的日期和时间开放。我觉得在付门票之前应该解释清楚这一点。
我觉得最近的体验也因为客户服务而令人失望。我在农场商店遇到的那位女工作人员态度生硬，甚至有些不礼貌。她们没有热情地提供帮助，反而用一种粗鲁的语气说话，让我作为游客感到被轻视。
作为客人，我期待着更友好、更尊重的态度，尤其是在以热情好客而闻名的国民托管组织旗下的庄园里。清晰的沟通和礼貌能极大地让游客感到被重视。
我希望这些反馈能够得到建设性的采纳，以便未来的访客获得更积极的体验。
公园和花园美得令人窒息，我们都非常享受这次参观。
然而，我女儿对日本花园特别感兴趣，直到我们付了门票，拿到地图后才发现它只在特定的日期和时间开放。我觉得在付门票之前应该解释清楚这一点。
我觉得最近的体验也因为客户服务而令人失望。我在农场商店遇到的那位女工作人员态度生硬，甚至有些不礼貌。她们没有热情地提供帮助，反而用一种粗鲁的语气说话，让我作为游客感到被轻视。
作为客人，我期待着更友好、更尊重的态度，尤其是在以热情好客而闻名的国民托管组织旗下的庄园里。清晰的沟通和礼貌能极大地让游客感到被重视。
我希望这些反馈能够得到建设性的采纳，以便未来的访客获得更积极的体验。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
