点评:We are now convinced this business must be successful in spite of itself. We have been there 3 times over the past 6 months and each time, have experienced a lack of customer service and organization. Is there not a manager overseeing the day-to-day operations? First, it is nearly impossible to get a reservation, even as a 'member'! It doesn't matter if you speak to the owners about your frustration, nothing changes. Secondly, if you are actually able to get a reservation, it's guaranteed that you will show up on time and be told that there is an 'issue' with your reservation. It's very disorganized. Thirdly, the wait staff are mostly all young and new, all the time, and clueless on how to professionally wait a table. The wines are just 'okay' for Maryland and food is good, but this business severely lacks the customer service that patrons of these high prices are used to. We are done trying to give this place another chance. Such a shame. Buyer beware.
翻译:我们现在确信,尽管存在种种困难,但这家餐厅一定会取得成功。在过去的 6 个月里,我们去过那里 3 次,每次都遇到了客户服务和组织方面的不足。难道没有经理监督日常运营吗?首先,即使作为“会员”,也几乎不可能预订座位!即使你向老板诉说你的沮丧,也无济于事。其次,如果你真的能预订座位,那么保证你会准时到达,并被告知你的预订存在“问题”。这里非常混乱。第三,服务员大多都是年轻人和新手,而且一直都是,不知道如何专业地等待餐桌。这里的葡萄酒对于马里兰州来说还算“还行”,食物也不错,但这家餐厅严重缺乏这些高价顾客习惯的客户服务。我们不想再给这个地方一次机会了。真可惜。买家要谨慎。