点评:I am appalled. I bought a €250 Zadig & Voltaire bag that turned out to be defective, but the "service" I received when claiming my 2-year warranty was a total nightmare.
A staff member named Antoine reached a level of arrogance I’ve never seen: he ignored my pleas to perform a software update on his phone and then walked out for a coffee break while I was still speaking. I was treated like I didn't exist.
What’s even more suspicious? It seems this department store has restrictions in place to make it nearly impossible to leave a negative feedback on google reviews they so rightfully deserve. They are clearly trying to hide the truth about their toxic customer service.
DO NOT SHOP HERE. They will take your hundreds of euros and treat you with utter contempt the moment something goes wrong. A disgrace to French retail.
翻译:我感到无比震惊。我花250欧元买了一个Zadig & Voltaire的包,结果发现是次品。但当我申请两年保修时,得到的“服务”简直是一场噩梦。
一个名叫Antoine的员工傲慢得令人难以置信:我请求他帮忙更新一下手机软件,他却置之不理,然后就在我还在说话的时候,径直走到一边去喝咖啡了。他完全无视我的存在。
更可疑的是,这家百货公司似乎设置了重重限制,让顾客几乎不可能在谷歌评论上留下差评——尽管他们完全有理由这么做。他们显然是在试图掩盖其糟糕的客户服务。
千万不要在这里购物!他们会拿走你几百欧元,但一旦出了问题,就会对你百般刁难。简直是法国零售业的耻辱。