旅行
账户
874davidr874
Read your contract
Adriatic Coast的点评
点评：The crew were pleasant, the Captain very welcoming and engaging. The stops and swims were really enjoyable and the 31 passengers were exceptional.
On the other hand: we had booked this cruise pre-covid. The company would not refund and insisted on a credit. When we were able to take up the credit, the price had increased by 50%.
Our original and final itinerary covered the cost of all crew, captain and tour guide. Gratuities were not covered. Complimentary coffee and tea were covered a one beverage with lunch. Towels would be changed daily.
On the cruise, the conditions had changed: tea and coffee complimentary only with breakfast or lunch. No beverage included with meal - we had to pay although this was not mentioned up front. Towel changes seemed to be a matter of luck and many fellow travellers did not get towels changed. I asked the 'maid' for new towels three days into the trip and she was happy to change them daily after that.
The crew, Captain and tour guide expected a gratuity in the order of 150 euro per person.
All of the above added significantly to the cost of the trip, it left a very sour taste that what we had paid for was not delivered. The service on the boat was good. The tour leader was fleet of foot for all land excursions and left elderly and injured struggling to keep pace.
The cruise itself was good. The scenery is spectacular. The idea that tourist are to be milked was apparent. The food was good but frequently needed replenishment, customers with dietary requirements were not adequately catered for.
When customers complained about omissions from their final itinerary, they were told the rules had changed (apparently in April 2023 after everyone had paid).
Please be careful to read the print contract that says that the trip is subject to change - I thought it would refer to the changes to the venues visited but it apparently refers to what is covered.
Build in an extra 15% to your budget to cover expected gratuities - apparently paying for the captain, crew, tour leader does not mean that you have paid for the captain, crew and tour leader and the gratuity has nothing to do with 'doing more than one would expect', it is a cost to the customer.
I would never travel with this company again. They ruined my experience of Croatia.
On the other hand: we had booked this cruise pre-covid. The company would not refund and insisted on a credit. When we were able to take up the credit, the price had increased by 50%.
Our original and final itinerary covered the cost of all crew, captain and tour guide. Gratuities were not covered. Complimentary coffee and tea were covered a one beverage with lunch. Towels would be changed daily.
On the cruise, the conditions had changed: tea and coffee complimentary only with breakfast or lunch. No beverage included with meal - we had to pay although this was not mentioned up front. Towel changes seemed to be a matter of luck and many fellow travellers did not get towels changed. I asked the 'maid' for new towels three days into the trip and she was happy to change them daily after that.
The crew, Captain and tour guide expected a gratuity in the order of 150 euro per person.
All of the above added significantly to the cost of the trip, it left a very sour taste that what we had paid for was not delivered. The service on the boat was good. The tour leader was fleet of foot for all land excursions and left elderly and injured struggling to keep pace.
The cruise itself was good. The scenery is spectacular. The idea that tourist are to be milked was apparent. The food was good but frequently needed replenishment, customers with dietary requirements were not adequately catered for.
When customers complained about omissions from their final itinerary, they were told the rules had changed (apparently in April 2023 after everyone had paid).
Please be careful to read the print contract that says that the trip is subject to change - I thought it would refer to the changes to the venues visited but it apparently refers to what is covered.
Build in an extra 15% to your budget to cover expected gratuities - apparently paying for the captain, crew, tour leader does not mean that you have paid for the captain, crew and tour leader and the gratuity has nothing to do with 'doing more than one would expect', it is a cost to the customer.
I would never travel with this company again. They ruined my experience of Croatia.
翻译：船员们都很令人愉快，船长非常热情和迷人。停留和游泳真的很愉快，31 名乘客都非常出色。
另一方面：我们在新冠疫情之前就预订了这次游轮。该公司不会退款并坚持要求信用。当我们能够获得信贷时，价格上涨了 50%。
我们最初和最终的行程涵盖了所有船员、船长和导游的费用。小费不包括在内。午餐包含一份免费咖啡和茶。毛巾每天都会更换。
在游轮上，条件发生了变化：仅在早餐或午餐时免费提供茶和咖啡。餐点中不包含饮料——我们必须付费，尽管事先没有提到这一点。更换毛巾似乎是一个运气问题，很多同行的人都没有更换毛巾。旅行三天后，我向“女仆”要了新毛巾，她很乐意在那之后每天更换它们。
船员、船长和导游预计每人 150 欧元左右的小费。
所有这些都大大增加了旅行的成本，这给我们留下了一种非常酸涩的感觉，那就是我们支付的费用没有交付。船上的服务很好。领队在所有陆地旅行中都步伐敏捷，老人和伤员都难以跟上步伐。
游轮本身很好。风景非常壮观。游客被榨取的想法是显而易见的。食物很好，但经常需要补充，有饮食要求的顾客没有得到充分满足。
当顾客抱怨最终行程被遗漏时，他们被告知规则已更改（显然是在 2023 年 4 月所有人付款后）。
请仔细阅读打印合同，合同上写着行程可能会发生变化 - 我以为它指的是参观地点的变化，但它显然指的是所涵盖的内容。
在您的预算中额外增加 15% 来支付预期的小费 - 显然，为船长、船员和领队支付费用并不意味着您已经为船长、船员和领队支付了费用，而且小费与“做更多”无关超出人们的预期”，这对客户来说是一项成本。
我再也不会乘坐这家公司旅行了。他们毁了我在克罗地亚的经历。
另一方面：我们在新冠疫情之前就预订了这次游轮。该公司不会退款并坚持要求信用。当我们能够获得信贷时，价格上涨了 50%。
我们最初和最终的行程涵盖了所有船员、船长和导游的费用。小费不包括在内。午餐包含一份免费咖啡和茶。毛巾每天都会更换。
在游轮上，条件发生了变化：仅在早餐或午餐时免费提供茶和咖啡。餐点中不包含饮料——我们必须付费，尽管事先没有提到这一点。更换毛巾似乎是一个运气问题，很多同行的人都没有更换毛巾。旅行三天后，我向“女仆”要了新毛巾，她很乐意在那之后每天更换它们。
船员、船长和导游预计每人 150 欧元左右的小费。
所有这些都大大增加了旅行的成本，这给我们留下了一种非常酸涩的感觉，那就是我们支付的费用没有交付。船上的服务很好。领队在所有陆地旅行中都步伐敏捷，老人和伤员都难以跟上步伐。
游轮本身很好。风景非常壮观。游客被榨取的想法是显而易见的。食物很好，但经常需要补充，有饮食要求的顾客没有得到充分满足。
当顾客抱怨最终行程被遗漏时，他们被告知规则已更改（显然是在 2023 年 4 月所有人付款后）。
请仔细阅读打印合同，合同上写着行程可能会发生变化 - 我以为它指的是参观地点的变化，但它显然指的是所涵盖的内容。
在您的预算中额外增加 15% 来支付预期的小费 - 显然，为船长、船员和领队支付费用并不意味着您已经为船长、船员和领队支付了费用，而且小费与“做更多”无关超出人们的预期”，这对客户来说是一项成本。
我再也不会乘坐这家公司旅行了。他们毁了我在克罗地亚的经历。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
