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David D
Abysmal service and rude and aggressive staff
Hollywood Bowl Milton Keynes的点评
点评：Arrived at Hollywood Bowl Milton Keynes mid afternoon on 21st October 2024 with my wife and grandson looking to treat my grandson to a couple of games of bowling and something to eat. When we arrived we went to the reception desk to pay for our games but no one was there, we waited about 4 minutes or so and still no one came so my wife and I went for a walk round looking for a member of staff.
We looked in the bar area, up where the bowling lanes and dining areas are and still no sign of any staff at all. We returned back to the reception desk and waited again but alas no staff in sight at all.
I noticed a two way radio left on the counter to I spoke into it politely asking if anyone was available for the reception desk, within about a minute or so a young gentleman who from his white shirt a lanyard round his neck was either a duty manager or supervisor came rushing round the corner aggressively saying " you cant use the walkie talkie its company property for staff use only" I tried to explain that I only used it because there were no staff around, he just wouldn't listen and said everyone was busy and that the radios were only for staff use. I did try again to explain that we had at this time been waiting over ten minutes for to attend to us but he was not in the mood for listening so i said just let me pay for my bowling as we had been waiting long enough.
We had initially intended to stay for the afternoon but if this was the service we were going to receive we just paid for one game and left. Apart from the appalling and rude service we received I must say as a retired police officer that the security in your Milton Keynes branch was almost no existent i could have freely walked behind the bar and walked off with several bottles of spirits or anything else of value if I was so inclined.
Needless to say we will not be back and look elsewhere for places to treat our grandson.
We looked in the bar area, up where the bowling lanes and dining areas are and still no sign of any staff at all. We returned back to the reception desk and waited again but alas no staff in sight at all.
I noticed a two way radio left on the counter to I spoke into it politely asking if anyone was available for the reception desk, within about a minute or so a young gentleman who from his white shirt a lanyard round his neck was either a duty manager or supervisor came rushing round the corner aggressively saying " you cant use the walkie talkie its company property for staff use only" I tried to explain that I only used it because there were no staff around, he just wouldn't listen and said everyone was busy and that the radios were only for staff use. I did try again to explain that we had at this time been waiting over ten minutes for to attend to us but he was not in the mood for listening so i said just let me pay for my bowling as we had been waiting long enough.
We had initially intended to stay for the afternoon but if this was the service we were going to receive we just paid for one game and left. Apart from the appalling and rude service we received I must say as a retired police officer that the security in your Milton Keynes branch was almost no existent i could have freely walked behind the bar and walked off with several bottles of spirits or anything else of value if I was so inclined.
Needless to say we will not be back and look elsewhere for places to treat our grandson.
翻译：2024 年 10 月 21 日下午，我和妻子及孙子抵达米尔顿凯恩斯好莱坞保龄球馆，想带孙子玩几场保龄球并吃点东西。到达后，我们去前台付了游戏费，但没有人在那里，我们等了大约 4 分钟左右，仍然没有人来，所以我和妻子四处走走寻找工作人员。
我们查看了酒吧区、保龄球道和用餐区，仍然没有任何工作人员的迹象。我们回到前台再次等待，但遗憾的是没有看到任何工作人员。
我注意到柜台上放着一台对讲机，我礼貌地对着它问是否有人可以到前台，大约一分钟左右，一位年轻的绅士从拐角处冲过来，他穿着白衬衫，脖子上挂着一条挂绳，可能是值班经理或主管，他气势汹汹地说：“你不能使用对讲机，这是公司财产，仅供员工使用。”我试图解释说，我之所以使用它，是因为周围没有员工，但他就是不听，说大家都很忙，对讲机只供员工使用。我再次试图解释说，我们此时已经等了十多分钟才来接待我们，但他没有心情听，所以我说，让我付保龄球费，因为我们已经等了很久了。
我们最初打算待一个下午，但如果这就是我们要得到的服务，我们只需支付一场比赛的费用就离开了。除了我们所受到的令人震惊和粗鲁的服务外，作为一名退休警察，我必须说，米尔顿凯恩斯分行的安保几乎不存在，如果我愿意的话，我可以自由地走到吧台后面，带走几瓶烈酒或任何其他有价值的东西。
不用说，我们不会再来，我们会去其他地方找地方招待我们的孙子。
我们查看了酒吧区、保龄球道和用餐区，仍然没有任何工作人员的迹象。我们回到前台再次等待，但遗憾的是没有看到任何工作人员。
我注意到柜台上放着一台对讲机，我礼貌地对着它问是否有人可以到前台，大约一分钟左右，一位年轻的绅士从拐角处冲过来，他穿着白衬衫，脖子上挂着一条挂绳，可能是值班经理或主管，他气势汹汹地说：“你不能使用对讲机，这是公司财产，仅供员工使用。”我试图解释说，我之所以使用它，是因为周围没有员工，但他就是不听，说大家都很忙，对讲机只供员工使用。我再次试图解释说，我们此时已经等了十多分钟才来接待我们，但他没有心情听，所以我说，让我付保龄球费，因为我们已经等了很久了。
我们最初打算待一个下午，但如果这就是我们要得到的服务，我们只需支付一场比赛的费用就离开了。除了我们所受到的令人震惊和粗鲁的服务外，作为一名退休警察，我必须说，米尔顿凯恩斯分行的安保几乎不存在，如果我愿意的话，我可以自由地走到吧台后面，带走几瓶烈酒或任何其他有价值的东西。
不用说，我们不会再来，我们会去其他地方找地方招待我们的孙子。
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