点评:I saw the Shakira concert with friends at Boardwalk Hall. The actual concert was fantastic (although Shakira was over an hour late) - what ruined the night was the event staff. I have never experienced such rude, disrespectful and aggressive staff at any event I’ve ever attended in my life (and I’m 50 years old). Staff would literally scream at us, huff and puff, roll their eyes, slam down temporary barriers to show frustration, give contradictory instructions- then scream at you for not following directions. When one attendee complained about their treatment, the staff mocked him. I’ve never seen so many paid professional employees throw tantrums like toddlers for no reason. The lack of emotional regulation amongst the event staff was absolutely staggering and disproportionate to crowd behavior. I felt like they were prison guards transferring prisoners rather than guiding paid concert attendees. I’ve experienced many concerts and many concert venues - the crowd at the Shakira concert was remarkably well behaved. There was no reason prompting staff’s unruly behavior. It felt like an unchecked power trip honestly. It was very shocking and bizarre. I attended with seven friends - we all felt like we were unwelcome at the venue and staff acted actually angry that we were there. I will never return to this venue again. There was no customer service. It felt like prisoner enforcement.
翻译:我和朋友们在Boardwalk Hall观看了夏奇拉的演唱会。演唱会本身非常精彩(尽管夏奇拉迟到了一个多小时)——但破坏整个夜晚气氛的却是那些工作人员。我这辈子参加过那么多活动,还从未遇到过如此粗鲁、毫无礼貌且具有攻击性的工作人员(我今年50岁了)。那些工作人员真的会对我们大喊大叫、气得直喘粗气、翻白眼,甚至为了发泄情绪而用力摔下临时设置的隔离栏。他们给出互相矛盾的指示,然后又因为你没照做而冲你大吼大叫。当有位参与者抱怨自己的遭遇时,工作人员还嘲笑他。我从未见过这么多领着薪水的专业工作人员毫无理由地像小孩子一样发脾气。活动工作人员的情绪控制能力之差简直令人震惊,这与观众的行为完全不成比例。感觉他们就像是在押送犯人的狱警,而不是在引导花钱购票来参加音乐会的观众。我参加过很多音乐会,也去过不少演出场馆——在夏奇拉的演唱会上,观众的表现堪称出色,非常守规矩。现场没有任何诱因能解释工作人员为何会行为失当。说实在的,那感觉就像是他们在滥用权力。整个情况既令人震惊又怪异至极。我和七个朋友一同前去观看演出,我们所有人都觉得自己在这个场馆里不受欢迎,工作人员甚至对我们出现在那里显得怒气冲冲。我绝对不会再踏进这个场馆一步了。这里根本没有任何客户服务可言。那种感觉就像是在强制管教囚犯。