点评:I’m writing this as a warning to anyone considering a stay at Valens Conservation Area — do not book their cabins unless you’re prepared to bring bed bugs back home with you.
We rented a cabin for two nights. By the third day, we noticed bed bug bites all over our bodies. However, it was already too late — the bugs had hitched a ride home with us. What followed was an absolute nightmare: a full-scale infestation that cost us over $1,800 in extermination fees, professional laundry, and cleaning.
We immediately contacted Valens, and while they quickly apologized, refunded our stay, and offered two free nights, we never heard back when we asked how to actually access those nights. In the end—NO free nights. We explained the financial toll this situation had taken on us and politely requested the cash equivalent of the two nights instead. Their response? A flat NO.
Let that sink in — they know their cabin was infested, they know we suffered real consequences, but when we asked for a tiny fraction of help toward the huge costs we now face, they shut us down without a second thought.
This is unacceptable. Bed bugs are not a minor inconvenience — they are an expensive, stressful, and traumatic problem to deal with. And the fact that we got them from a "nature getaway" is infuriating.
Do yourself a favour: avoid Valens Conservation Area at all costs. The money you think you're saving by booking a cabin isn't worth the thousands you might spend cleaning up the disaster afterward. We’ll never return — and neither should you.
翻译:我写这篇文章是为了警告所有考虑入住瓦伦斯保护区的人——除非你准备好把臭虫带回家,否则千万别预订他们的小屋。
我们租了两个晚上的小屋。到了第三天,我们发现身上到处都是臭虫咬的痕迹。然而,已经太晚了——臭虫已经跟着我们一起回家了。接下来的后果简直是一场噩梦:一场全面的虫害,我们花了超过1800美元的灭虫费、专业洗衣和清洁费。
我们立即联系了瓦伦斯保护区,虽然他们很快道了歉,退了房费,并提供了两晚免费住宿,但当我们询问如何获得这两晚住宿时,他们却一直没有回复。最终——没有免费住宿。我们解释了这种情况给我们带来的经济损失,并礼貌地要求我们支付相当于这两晚住宿的现金。他们的回复?断然拒绝。
想想看——他们知道他们的小屋里臭虫泛滥,也知道我们遭受了真正的后果,但当我们请求哪怕是一点点帮助来弥补我们现在面临的巨额损失时,他们却毫不犹豫地把我们拒之门外。
这简直令人无法接受。臭虫可不是小麻烦——它们是一个花费高昂、令人焦虑、甚至令人痛苦的问题。而且,我们竟然在一个“自然度假胜地”遇到臭虫,这真是令人愤怒。
帮自己个忙:无论如何都别去瓦伦斯保护区。你以为预订小屋省下的钱,根本不值你事后清理灾难所花的数千美元。我们再也不会来了——你也不应该。