旅行
账户
Callum W
Awful customer service
Esprit Wellness and Spa的点评
点评：Awful costumer service. The spa and gym facilities are meh, not worth the price of the membership.
There was often a broken machine in the gym and the changing facilities were not cleaned regularly. The pool and sauna were fine, nothing special. The real problem I have is the way the spa and hotel handled an invalid parking charge.
I was driving a rental for a brief period and was told by staff that I could put my number plate in at reception. A few weeks later I receive an extortionate parking charge. I assumed this would be an easy fix with a quick call to the hotel, instead I was met with a back and forth email chain, only to eventually be told there was nothing they could do, and that I should have given two weeks notice if I was going to be using a different vehicle (ridiculous and impossible if using a rental vehicle).
This hotel and spa has robbed me. I have cancelled my gym membership here and would strongly advise against joining the espirit leisure club or booking a spa day here - The fine will cost you more than the spa package! Absolutely terrible way to do business.
There was often a broken machine in the gym and the changing facilities were not cleaned regularly. The pool and sauna were fine, nothing special. The real problem I have is the way the spa and hotel handled an invalid parking charge.
I was driving a rental for a brief period and was told by staff that I could put my number plate in at reception. A few weeks later I receive an extortionate parking charge. I assumed this would be an easy fix with a quick call to the hotel, instead I was met with a back and forth email chain, only to eventually be told there was nothing they could do, and that I should have given two weeks notice if I was going to be using a different vehicle (ridiculous and impossible if using a rental vehicle).
This hotel and spa has robbed me. I have cancelled my gym membership here and would strongly advise against joining the espirit leisure club or booking a spa day here - The fine will cost you more than the spa package! Absolutely terrible way to do business.
翻译：糟糕的客户服务。水疗和健身房设施很一般，不值会员费。
健身房里经常有机器坏掉，更衣室也没有定期清洁。游泳池和桑拿还行，没什么特别的。我真正遇到的问题是水疗和酒店处理无效停车费的方式。
我开着一辆租来的车开了一小段时间，工作人员告诉我可以在前台登记我的车牌。几周后，我收到了一笔高昂的停车费。我以为只要给酒店打个电话就能轻松解决，结果我收到了一来一回的电子邮件，最后他们告诉我他们无能为力，如果我要换车的话，应该提前两周通知（如果是租来的车，这简直太荒谬了，不可能）。
这家酒店和水疗中心抢劫了我。我已经取消了这里的健身房会员资格，强烈建议不要加入 espirit 休闲俱乐部或在这里预订水疗日——罚款比水疗套餐还贵！绝对是糟糕的经营方式。
健身房里经常有机器坏掉，更衣室也没有定期清洁。游泳池和桑拿还行，没什么特别的。我真正遇到的问题是水疗和酒店处理无效停车费的方式。
我开着一辆租来的车开了一小段时间，工作人员告诉我可以在前台登记我的车牌。几周后，我收到了一笔高昂的停车费。我以为只要给酒店打个电话就能轻松解决，结果我收到了一来一回的电子邮件，最后他们告诉我他们无能为力，如果我要换车的话，应该提前两周通知（如果是租来的车，这简直太荒谬了，不可能）。
这家酒店和水疗中心抢劫了我。我已经取消了这里的健身房会员资格，强烈建议不要加入 espirit 休闲俱乐部或在这里预订水疗日——罚款比水疗套餐还贵！绝对是糟糕的经营方式。
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