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JoRutland
They are experiencing high call volumes…what a surprise.
The Humber Bridge的点评
点评：The new toll system is an absolute farce. I accept we forgot to pay for one crossing, having not been over the bridge since the changes and not familiar with the “by midnight tomorrow”deadline. Knowing we will be away for a considerable length of time and therefore unable to receive the letter they send to tell us what we already know, we tried to pay the outstanding amount plus the ridiculous £25 admin charge over the phone, five days after the crossing. After 50 minutes of waiting to get through, I was told it wasn’t on the system yet so I couldn’t pay it. Told to ring back in three days to see if it is in the system then so I can pay it.
Tried the live chat, that takes seven days to respond to, so should be renamed.
As with most systems these days, this one is totally inefficient. Unless you have an hour a day to listen to music whilst on hold of course. Pleased they have already recouped the cost of installing it by the fines though. Sorry, admin fees.
Tried the live chat, that takes seven days to respond to, so should be renamed.
As with most systems these days, this one is totally inefficient. Unless you have an hour a day to listen to music whilst on hold of course. Pleased they have already recouped the cost of installing it by the fines though. Sorry, admin fees.
翻译：新的收费系统简直就是个笑话。我承认我们漏付了一次过桥费，因为自从收费系统改版后我们就没走过那座桥，也不熟悉“明天午夜前缴费”的截止日期。考虑到我们会外出很长一段时间，所以收不到他们寄来的通知信（而我们其实早就知道了），我们在过桥五天后尝试打电话支付欠款以及那荒谬的25英镑管理费。等了50分钟才接通，结果被告知系统里还没有我的记录，所以暂时无法支付。他们让我三天后再打电话看看系统里有没有记录，到时候再支付。
我还试了在线聊天，结果等了七天才有人回复，这玩意儿应该改个名字。
现在大多数系统都这样，这个系统效率低下得令人发指。除非你每天有一个小时的时间一边听音乐一边等着客服电话。不过，他们居然已经通过罚款收回了安装成本，真是让人高兴。哦，不对，是管理费。
我还试了在线聊天，结果等了七天才有人回复，这玩意儿应该改个名字。
现在大多数系统都这样，这个系统效率低下得令人发指。除非你每天有一个小时的时间一边听音乐一边等着客服电话。不过，他们居然已经通过罚款收回了安装成本，真是让人高兴。哦，不对，是管理费。
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