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Disappointed road trip
Hancock's of Paducah的点评
点评：I travel frequently between Minnesota and Florida. This was my second time stopping at this store. I typically purchase from Hancock’s online, so having the opportunity to stop in person was an experience I was looking forward to.
Today I stopped after driving for 10 hours from Florida. I was looking for a few specific items and anything else that caught my eye. I realized after this trip that the store is more focused on their online store than this retail store due to the poor customer service. I asked a question and was responded to very rudely. The entire staff looks like they hate their jobs. No one smiles or greets you. One of the store employees kept following me around. (I realize I didn’t look my best after being in my car since 4am) The lady who cut my fabric was a literal robot. I witnessed a customer ask an employee a question about the location of something and the response was “I don’t know”.
It isn’t hard to be nice and put a smile on your face when you are in retail. After today I will probably not waste my time stopping again.
Today I stopped after driving for 10 hours from Florida. I was looking for a few specific items and anything else that caught my eye. I realized after this trip that the store is more focused on their online store than this retail store due to the poor customer service. I asked a question and was responded to very rudely. The entire staff looks like they hate their jobs. No one smiles or greets you. One of the store employees kept following me around. (I realize I didn’t look my best after being in my car since 4am) The lady who cut my fabric was a literal robot. I witnessed a customer ask an employee a question about the location of something and the response was “I don’t know”.
It isn’t hard to be nice and put a smile on your face when you are in retail. After today I will probably not waste my time stopping again.
翻译：我经常往返于明尼苏达州和佛罗里达州之间。这是我第二次光顾这家店。我通常在Hancock’s网上购物，所以这次有机会亲自去店里逛逛，我非常期待。
今天，我从佛罗里达州开了10个小时的车才到这家店。我本来想买几样特定的商品，也想看看有没有什么其他吸引我的东西。但这次购物之后，我发现这家店更注重线上销售，而不是实体店，因为他们的客户服务实在太差了。我问了一个问题，得到的回答非常粗鲁。所有员工看起来都像是讨厌自己的工作。没有人微笑，也没有人主动打招呼。一个店员一直跟着我。（我知道我早上4点就开车，所以看起来不太精神。）帮我裁剪布料的那位女士简直像个机器人。我亲眼看到一位顾客问店员某个东西在哪里，店员的回答竟然是“我不知道”。
在零售业，保持友善和微笑并不难。今天之后，我可能不会再浪费时间去这家店了。
今天，我从佛罗里达州开了10个小时的车才到这家店。我本来想买几样特定的商品，也想看看有没有什么其他吸引我的东西。但这次购物之后，我发现这家店更注重线上销售，而不是实体店，因为他们的客户服务实在太差了。我问了一个问题，得到的回答非常粗鲁。所有员工看起来都像是讨厌自己的工作。没有人微笑，也没有人主动打招呼。一个店员一直跟着我。（我知道我早上4点就开车，所以看起来不太精神。）帮我裁剪布料的那位女士简直像个机器人。我亲眼看到一位顾客问店员某个东西在哪里，店员的回答竟然是“我不知道”。
在零售业，保持友善和微笑并不难。今天之后，我可能不会再浪费时间去这家店了。
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