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Maria L
Appreciation for Staff and Engaging Activities for a Kid’s Party Amid Poor Management (Unilateral Venue Change)
Ealing骑马中心的点评
点评：We recently hosted a children’s birthday party at Ealing Riding School and would like to share our experience.
The Good
First, I want to commend the efforts of the staff who provided engaging and memorable activities like Pony Bonding, Gallivanter Games, and marshmallow roasting. These activities were creative, exciting for children, and even enjoyable for parents. The joy and smiles on the children’s faces were priceless, and we are sincerely grateful to the team for creating these unforgettable moments.
The Bad
Unfortunately, the positive aspects of the event cannot excuse some serious issues that arose.
1. Safety Concerns Regarding Animal Interaction
While organizing snacks during the event, I was away from my daughter and only later saw photos and videos from other parents showing her approaching the pony from behind and even ruffling its tail—without any supervision from the staff nearby (at least, as seen in the photos).
This lack of supervision raises serious safety concerns. While I trust the animals are well-trained, young children, especially 4-year-olds, may not fully understand how to behave around animals. I am left questioning:
• Were children properly instructed on safety protocols?
• What measures were in place to monitor these interactions and prevent potential injuries?
• How will children, having learned this behavior, react around other animals in the future?
Thankfully, no harm occurred, but this oversight raises valid concerns about safety protocols during such interactions.
2. Unilateral and Unacceptable Venue Change
The most disappointing issue was the sudden, last-minute change of venue. We originally booked a warm barn (which we had seen during our preliminary visit) for our party. On the morning of the event, we were informed via email—not even a phone call—that the venue had been switched to a cramped lecture room.
This decision was made unilaterally and left us with no choice but to proceed with a substandard arrangement. Cramming 30 people, including 11 active children, into an ill-suited space was not only inappropriate but blatantly disrespectful to us as ERS clients.
The explanation that the lecture room was “warmer” for our group of 4-year-olds was absurd, given that the barn was adequately heated for another group of slightly older children. It’s clear our event was deprioritized for reasons of convenience or financial interest on ERS part.
The stress and frustration caused by this last-minute decision cannot be overstated. Informing us on the day of the event effectively removed our ability to find alternatives, leaving us to bear the brunt of your poor planning.
Appreciation for Staff Amid Poor Management
Despite these issues, I want to highlight the commendable professionalism of the animators and staff. They handled the situation with grace, salvaging what could have been a total disaster. Their dedication and positive attitudes helped mitigate the negative aspects of the event, and I am grateful for their efforts.
Final Thoughts
While I deeply appreciate the staff’s work and the creative activities provided, the management’s poor decisions and disregard for customer experience marred what should have been a flawless day. I hope this feedback prompts the ERS to address the issues I’ve outlined so that no other family experiences similar disappointment.
I believe potential customers deserve to know what to expect before choosing this venue.
The Good
First, I want to commend the efforts of the staff who provided engaging and memorable activities like Pony Bonding, Gallivanter Games, and marshmallow roasting. These activities were creative, exciting for children, and even enjoyable for parents. The joy and smiles on the children’s faces were priceless, and we are sincerely grateful to the team for creating these unforgettable moments.
The Bad
Unfortunately, the positive aspects of the event cannot excuse some serious issues that arose.
1. Safety Concerns Regarding Animal Interaction
While organizing snacks during the event, I was away from my daughter and only later saw photos and videos from other parents showing her approaching the pony from behind and even ruffling its tail—without any supervision from the staff nearby (at least, as seen in the photos).
This lack of supervision raises serious safety concerns. While I trust the animals are well-trained, young children, especially 4-year-olds, may not fully understand how to behave around animals. I am left questioning:
• Were children properly instructed on safety protocols?
• What measures were in place to monitor these interactions and prevent potential injuries?
• How will children, having learned this behavior, react around other animals in the future?
Thankfully, no harm occurred, but this oversight raises valid concerns about safety protocols during such interactions.
2. Unilateral and Unacceptable Venue Change
The most disappointing issue was the sudden, last-minute change of venue. We originally booked a warm barn (which we had seen during our preliminary visit) for our party. On the morning of the event, we were informed via email—not even a phone call—that the venue had been switched to a cramped lecture room.
This decision was made unilaterally and left us with no choice but to proceed with a substandard arrangement. Cramming 30 people, including 11 active children, into an ill-suited space was not only inappropriate but blatantly disrespectful to us as ERS clients.
The explanation that the lecture room was “warmer” for our group of 4-year-olds was absurd, given that the barn was adequately heated for another group of slightly older children. It’s clear our event was deprioritized for reasons of convenience or financial interest on ERS part.
The stress and frustration caused by this last-minute decision cannot be overstated. Informing us on the day of the event effectively removed our ability to find alternatives, leaving us to bear the brunt of your poor planning.
Appreciation for Staff Amid Poor Management
Despite these issues, I want to highlight the commendable professionalism of the animators and staff. They handled the situation with grace, salvaging what could have been a total disaster. Their dedication and positive attitudes helped mitigate the negative aspects of the event, and I am grateful for their efforts.
Final Thoughts
While I deeply appreciate the staff’s work and the creative activities provided, the management’s poor decisions and disregard for customer experience marred what should have been a flawless day. I hope this feedback prompts the ERS to address the issues I’ve outlined so that no other family experiences similar disappointment.
I believe potential customers deserve to know what to expect before choosing this venue.
翻译：我们最近在伊灵骑术学校举办了一场儿童生日派对，想分享一下我们的经历。
优点
首先，我要赞扬工作人员的努力，他们提供了引人入胜且令人难忘的活动，如小马联谊、漫游游戏和烤棉花糖。这些活动富有创意，让孩子们兴奋不已，甚至让父母也乐在其中。孩子们脸上的快乐和笑容是无价的，我们真诚地感谢团队创造了这些难忘的时刻。
缺点
不幸的是，活动的积极方面不能成为一些严重问题的借口。
1. 与动物互动的安全问题
在活动期间准备零食时，我离开了女儿，后来才看到其他家长拍摄的照片和视频，照片中她从后面接近小马，甚至弄乱了它的尾巴——没有任何工作人员在附近监督（至少，如照片所示）。
这种缺乏监督的情况引发了严重的安全问题。虽然我相信这些动物都训练有素，但年幼的孩子，尤其是 4 岁的孩子，可能并不完全了解如何与动物相处。我不禁要问：
• 孩子们是否接受了有关安全规程的正确指导？
• 采取了哪些措施来监控这些互动并防止潜在的伤害？
• 学会了这种行为的孩子将来会如何对待其他动物？
值得庆幸的是，没有发生伤害，但这种疏忽引发了人们对此类互动期间的安全规程的合理担忧。
2. 单方面和不可接受的场地变更
最令人失望的问题是场地突然在最后一刻改变。我们最初为我们的聚会预订了一个温暖的谷仓（我们在初步访问时看过）。活动当天早上，我们通过电子邮件（甚至没有电话）收到通知，场地已改为一个狭窄的演讲室。
这个决定是单方面做出的，我们别无选择，只能继续进行不合标准的安排。将 30 个人（包括 11 名活泼的孩子）塞进一个不合适的空间不仅不合适，而且对我们作为 ERS 客户来说也是公然的不尊重。
讲座室对我们这群 4 岁的孩子来说“更暖和”的解释是荒谬的，因为谷仓对另一群稍大一点的孩子来说已经足够暖和了。很明显，我们的活动因为 ERS 的便利或经济利益而被降级。
这个最后一刻的决定造成的压力和挫败感怎么强调都不为过。在活动当天通知我们实际上剥夺了我们寻找替代方案的能力，让我们承受你们糟糕计划的冲击。
在管理不善的情况下感谢员工
尽管存在这些问题，我还是想强调动画师和员工值得称赞的专业精神。他们优雅地处理了这种情况，挽救了一场可能彻底的灾难。他们的奉献精神和积极态度有助于减轻活动的负面影响，我非常感谢他们的努力。
结语
虽然我非常感谢员工的工作和提供的创意活动，但管理层的糟糕决定和对客户体验的漠视破坏了本应完美的一天。我希望这些反馈能促使 ERS 解决我列出的问题，以免其他家庭经历类似的失望。
我相信潜在客户在选择这个场地之前应该知道会发生什么。
优点
首先，我要赞扬工作人员的努力，他们提供了引人入胜且令人难忘的活动，如小马联谊、漫游游戏和烤棉花糖。这些活动富有创意，让孩子们兴奋不已，甚至让父母也乐在其中。孩子们脸上的快乐和笑容是无价的，我们真诚地感谢团队创造了这些难忘的时刻。
缺点
不幸的是，活动的积极方面不能成为一些严重问题的借口。
1. 与动物互动的安全问题
在活动期间准备零食时，我离开了女儿，后来才看到其他家长拍摄的照片和视频，照片中她从后面接近小马，甚至弄乱了它的尾巴——没有任何工作人员在附近监督（至少，如照片所示）。
这种缺乏监督的情况引发了严重的安全问题。虽然我相信这些动物都训练有素，但年幼的孩子，尤其是 4 岁的孩子，可能并不完全了解如何与动物相处。我不禁要问：
• 孩子们是否接受了有关安全规程的正确指导？
• 采取了哪些措施来监控这些互动并防止潜在的伤害？
• 学会了这种行为的孩子将来会如何对待其他动物？
值得庆幸的是，没有发生伤害，但这种疏忽引发了人们对此类互动期间的安全规程的合理担忧。
2. 单方面和不可接受的场地变更
最令人失望的问题是场地突然在最后一刻改变。我们最初为我们的聚会预订了一个温暖的谷仓（我们在初步访问时看过）。活动当天早上，我们通过电子邮件（甚至没有电话）收到通知，场地已改为一个狭窄的演讲室。
这个决定是单方面做出的，我们别无选择，只能继续进行不合标准的安排。将 30 个人（包括 11 名活泼的孩子）塞进一个不合适的空间不仅不合适，而且对我们作为 ERS 客户来说也是公然的不尊重。
讲座室对我们这群 4 岁的孩子来说“更暖和”的解释是荒谬的，因为谷仓对另一群稍大一点的孩子来说已经足够暖和了。很明显，我们的活动因为 ERS 的便利或经济利益而被降级。
这个最后一刻的决定造成的压力和挫败感怎么强调都不为过。在活动当天通知我们实际上剥夺了我们寻找替代方案的能力，让我们承受你们糟糕计划的冲击。
在管理不善的情况下感谢员工
尽管存在这些问题，我还是想强调动画师和员工值得称赞的专业精神。他们优雅地处理了这种情况，挽救了一场可能彻底的灾难。他们的奉献精神和积极态度有助于减轻活动的负面影响，我非常感谢他们的努力。
结语
虽然我非常感谢员工的工作和提供的创意活动，但管理层的糟糕决定和对客户体验的漠视破坏了本应完美的一天。我希望这些反馈能促使 ERS 解决我列出的问题，以免其他家庭经历类似的失望。
我相信潜在客户在选择这个场地之前应该知道会发生什么。
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