点评:We booked our tickets for the walking tour online a few days ahead of time. When we arrived at the meeting place at the appointed time, a large number of people were waiting, but no tour guide was there. A person in the nearby tourism office (not someone involved in the tour, just someone who knows about it) told us the guide was just running late. Finally she arrived 15 minutes late. When we joined together with her and everyone else who had been waiting for her, one of the other people told us "We booked a private tour; you're not in our group." I said to the tour guide, "but we have tickets for this tour that we bought from your website!" She said, "oh, that tour's been cancelled." No apology, not notification, no offer to just join the current tour. Extremely unprofessional. I'd steer away from this woman.
翻译:我们提前几天在网上预订了徒步旅行的门票。当我们按约定时间到达集合地点时,发现已经有很多人在等候,却没有导游。附近旅游办公室的一位工作人员(不是旅行团的工作人员,只是知道情况的人)告诉我们,导游只是迟到了。最后,她迟到了15分钟。当我们和她以及其他所有等待她的人汇合时,其中一个人告诉我们:“我们预订了私人行程,你不在我们团里。” 我对导游说:“但是我们有从你们网站买的这个行程的门票!” 她说:“哦,那个行程取消了。” 没有道歉,没有通知,也没有建议直接加入当前的行程。极其不专业。我绝对不会理会这个女人。