点评:Consider Bannatyne the Ryan Air of spas. Meaning infamous for questionable customer service and on the hunt for opportunities to charge you extra. We gave them a heads up that we would be 10 minutes late due to traffic. The receptionist said it’s okay as long as we accepted that it would eat into our treatment time. We gave the go-ahead. When we arrived at the spa they changed their mind and were reluctant to let us in on the treatment. Additionally they misled us into believing that we could swap it for another date. This turned out impossible just because the manager disapproved. This further took away the time we could have used for the treatment. From being 10 minutes late we ended up being deprived of the entire treatment experience. Overall, they were unwilling to help us. Considering they are in the business to help you wind down, this shows their incompetence in doing precisely that.
翻译:想想 Bannatyne,它就是水疗中心中的瑞安航空。这意味着它以可疑的客户服务和寻找机会向您收取额外费用而臭名昭著。我们提前告诉他们,由于交通拥堵,我们将迟到 10 分钟。接待员说没关系,只要我们接受这会占用我们的治疗时间。我们同意了。当我们到达水疗中心时,他们改变了主意,不愿意让我们参与治疗。此外,他们还误导我们相信我们可以改期。这最终是不可能的,因为经理不同意。这进一步浪费了我们本可以用于治疗的时间。从迟到 10 分钟开始,我们就被剥夺了整个治疗体验。总的来说,他们不愿意帮助我们。考虑到他们从事这项业务是为了帮助您放松,这表明他们在这方面的能力不足。