点评:The Woodloch Spa lodge was hands down one of the best customer service experiences I have ever had. My daughter and I planned to go 4 years ago, and then the world shut down. She's now a senior in college and we were able to book a few nights at the spa for her spring break. From the person at the front gate that welcomed us, to the front desk knowing who we were when we checked in (also they had our itinerary printed out for us), to the surprise birthday candle at desert for my March birthday, they were absolutely amazing. The afternoon of our second day there, the lodge lost power due to high winds. They had the generators going which allowed for some power throughout. Unfortunately a few things couldn't operate like the pool, steam room, hot tub, facials, hot oil massages, etc... They didn't miss a beat. They made accommodations where they could. Every employee smiled and said hello when we walked past them. Every. Single. One. We had a fantastic time and I look forward to going back again.
翻译:Woodloch Spa 旅馆无疑是我经历过的最好的客户服务体验之一。我和女儿四年前就计划去,然后世界就关闭了。她现在是大学四年级学生,我们为她的春假在水疗中心预订了几晚。从前门迎接我们的人,到我们入住时知道我们是谁的前台(他们还为我们打印了我们的行程),再到我三月生日时在沙漠里的惊喜生日蜡烛,他们绝对是惊人的。我们在那里的第二天下午,由于大风,小屋断电了。他们让发电机运转起来,为整个过程提供了一些电力。不幸的是,有一些东西无法使用,例如游泳池、蒸汽浴室、热水浴缸、面部护理、热油按摩等......他们没有错过任何一个节拍。他们尽可能提供住宿。当我们经过他们时,每个员工都微笑着打招呼。每一个。单身的。一。我们度过了一段美妙的时光,我期待着再次回去。