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Poor customer service
Tuscan Sun Spa & Salon的点评
点评：Horrible customer service - I had an issue which I describe below and several people tried to help resolve it and failed - owner does NOT care and lives in another state. I have been a customer there for well over 30 years and every year I spent thousands of dollars on their goods and services. That was when it was Kimberly’s, not Tuscan sun. I am not feeling appreciated or valued. The owner “responded” with incorrect inaccurate information. Rebecca was supposed to call me back and never did. She explained she only had this managerial job for a short time and would look into it. I never heard from her. Next The rumors manager kasey reached out and agreed with me that my husband should not have to put cash in an envelope instead of a gift card. She said she would call me back the next day after getting more information and I never heard from her. Maria at the front desk also said she would have a manager call me and no one called. Instead I was completely ignored. In regard to the Tuscan sun treasure cards, I understand if they cannot be used with the gift card purchased on Black Friday. BUT my husband gets me Kimberly’s gift cards for EVERY holiday (at least he used to) and when he gives me a $300 gift card for my anniversary or my birthday, I should be able to use the treasure cards. When I explained to my husband after throwing away the treasure cards TWO years in a row because I could not use them, he asked me if he was supposed to put $300 cash in an envelope for my birthday and anniversary instead of getting a gift card? Really? There is a definite problem here. You can see in your computer if the gift card was a “Black Friday” purchase. For me not to be able to use my birthday and anniversary gift cards with the Tuscan sun treasure cards is not right. My husband should not have to put cash in an envelope instead of purchasing a gift card. It is $300 of his hard earned money with no promotion given. Everyone I explained this to agreed with me but NOT one of them ever reached back out. VERY poor customer service. As for “resolving” my issue, I have been ghosted by everyone from Tuscan Sun who has contacted me. I have not been offered an explanation or a solution. Just ignored.
翻译：糟糕的客户服务 - 我遇到了一个问题，我在下面描述，有几个人试图帮助解决它但失败了 - 业主不关心并住在另一个州。我已经成为那里的客户 30 多年了，每年我在他们的商品和服务上花费数千美元。那时是金伯利的阳光，而不是托斯卡纳的阳光。我没有感到被欣赏或重视。业主“回应”了不正确的不准确信息。丽贝卡本该给我回电话的，但她没有这么做。她解释说，她担任这份管理工作的时间很短，并且会对此进行调查。我从未收到她的消息。接下来谣言经理凯西伸出援手并同意我的观点，即我的丈夫不应该将现金放入信封而不是礼品卡中。她说她会在获得更多信息后第二天给我回电话，但我从未收到她的消息。前台的玛丽亚还说她会让经理给我打电话，但没有人打电话。相反，我被完全忽视了。关于托斯卡纳阳光宝藏卡，我了解是否不能与黑色星期五购买的礼品卡一起使用。但我丈夫每个假期都会给我金伯利的礼品卡（至少他以前是这样），当他在我的周年纪念日或生日时给我一张 300 美元的礼品卡时，我应该能够使用这些珍宝卡。当我因为无法使用而连续两年扔掉这些宝藏卡后，向我丈夫解释时，他问我是否应该在我的生日和周年纪念日时在信封里放 300 美元现金，而不是买礼品卡？真的吗？这里有一个明确的问题。您可以在计算机中查看礼品卡是否是“黑色星期五”购买的。对我来说，不能将我的生日和周年纪念礼品卡与托斯卡纳阳光宝藏卡一起使用是不对的。我的丈夫不应该将现金放入信封而不是购买礼品卡。这是他辛苦赚来的 300 美元，而且还没有升职。我解释这一点的每个人都同意我的观点，但没有一个人反悔。客户服务非常差。至于“解决”我的问题，托斯卡纳太阳队所有联系过我的人都对我心存疑虑。我没有得到任何解释或解决方案。只是忽略了。
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