点评:They cancelled my whole familys sea plane the morning before. 1 HOUR BEFORE departure. My kids had taken the day off work. The weather is cloudy, not raining. They then proceeded to not even offer a full refund, but only credit for another day during the week and pointed to a small T & C clause. I would not recommend them and not offering a full refund is insulting. They were aware of the weather forecast, and if they cancelled the day before, i would have no issues, they need to understand that cancelling the day before a big family event (we had already gotten ready) is not okay and they need to call in advance to advise. DO NOT ATTEND UNLESS YOU LIKE A PUNT. Full refund is required, we do not want credit from this company. We will be talking to the credit card company if they do not provide a refund.
翻译:他们在前一天早上取消了我全家的水上飞机。起飞前 1 小时。我的孩子们那天请了假。天气是阴天,没有下雨。然后他们甚至不提供全额退款,而只是将费用记为一周中的另一天,并指出了一个小小的 T & C 条款。我不会推荐他们,不提供全额退款是一种侮辱。他们知道天气预报,如果他们前一天取消,我不会有任何问题,他们需要明白,在大型家庭活动(我们已经准备好了)前一天取消是不可以的,他们需要提前打电话通知。除非你喜欢平底船,否则不要参加。需要全额退款,我们不想从这家公司获得信用。如果他们不提供退款,我们将与信用卡公司交涉。