点评:Beautiful park and wonderful time however I want express my disappointment with the unprofessional and rude behavior we experienced from the staff member at the entrance booth during our recent visit.
We received free tickets for park entry via email, which we had printed out to present upon arrival. However, the Russian woman at the entrance booth—who spoke Russian to us—ripped our printed tickets and rudely stated that we could not use them, insisting we had to purchase tickets instead. She went as far as to shame us for having received the tickets for free.
After we proceeded to the ticket counter and showed the email confirmation, we were immediately granted free entrance as promised and without issue. This incident left us questioning why this staff member felt the need to act in such an arrogant and dismissive manner, especially when we had valid documentation.
It is incredibly frustrating and disappointing to encounter such treatment at a venue known for its beauty and cultural significance. Guests should feel welcomed and respected, not berated or humiliated.
翻译:美丽的公园和美妙的时光,然而,我想表达一下我对最近访问期间在入口处遇到的工作人员的不专业和粗鲁行为的失望。
我们通过电子邮件收到了公园入场的免费门票,我们打印出来在抵达时出示。然而,入口处的俄罗斯女人——她和我们说俄语——撕毁了我们打印的门票,粗鲁地说我们不能使用它们,坚持要求我们购买门票。她甚至羞辱我们免费获得门票。
在我们前往售票柜台并出示电子邮件确认后,我们立即获得了免费入场,正如承诺的那样,没有任何问题。这件事让我们质疑为什么这位工作人员觉得有必要采取如此傲慢和不屑一顾的态度,尤其是当我们有有效证件时。
在一个以美丽和文化意义而闻名的场所遭遇这样的待遇令人非常沮丧和失望。客人应该感到受欢迎和尊重,而不是被斥责或羞辱。