下载App
旅行
账户
Tripadvisor用户
Complaint Against American Airlines – Unacceptable Flight Cancellation and Treatment
美国航空中心的点评
点评：1 Complaint Against American Airlines – Unacceptable Flight Cancellation and Treatment
We were scheduled to fly today from Aspen to Dallas, with an international connection to Querétaro, Mexico. Our flight was supposed to depart at 4:30 PM, but we were not informed until after 5:00 PM that the flight wouldn’t arrive and was effectively canceled.
Even worse, the airline staff told us to “do whatever we want”, offering no help or solution, and made it clear that American Airlines would not cover hotel, meals, or any compensation — despite this being entirely the airline’s responsibility.
This situation is completely unacceptable. We missed our international connection, we’re stranded without support, and we’ve received no empathy, no alternatives, and no accountability from American Airlines.
We expect an immediate response and compensation, not only for the extra costs we’ve had to cover ourselves, but also for the disruption, stress, and lack of responsibility shown by the airline.
American Airlines, do better. This is no way to treat your passengers.
#AmericanAirlines #FlightCancelled #CustomerComplaint #TravelNightmare #StrandedPassengers #NoSupport #FlightFail #DoBetterAA #TravelDisaster #AmericanAirlinesFail #AirlineAccountability
We were scheduled to fly today from Aspen to Dallas, with an international connection to Querétaro, Mexico. Our flight was supposed to depart at 4:30 PM, but we were not informed until after 5:00 PM that the flight wouldn’t arrive and was effectively canceled.
Even worse, the airline staff told us to “do whatever we want”, offering no help or solution, and made it clear that American Airlines would not cover hotel, meals, or any compensation — despite this being entirely the airline’s responsibility.
This situation is completely unacceptable. We missed our international connection, we’re stranded without support, and we’ve received no empathy, no alternatives, and no accountability from American Airlines.
We expect an immediate response and compensation, not only for the extra costs we’ve had to cover ourselves, but also for the disruption, stress, and lack of responsibility shown by the airline.
American Airlines, do better. This is no way to treat your passengers.
#AmericanAirlines #FlightCancelled #CustomerComplaint #TravelNightmare #StrandedPassengers #NoSupport #FlightFail #DoBetterAA #TravelDisaster #AmericanAirlinesFail #AirlineAccountability
翻译：1 项针对美国航空的投诉——航班取消及处理方式令人无法接受
我们原定于今天从阿斯彭飞往达拉斯，中途转机飞往墨西哥克雷塔罗。我们的航班原定于下午 4:30 起飞，但直到下午 5:00 后才被告知航班无法抵达，航班实际上已被取消。
更糟糕的是，航空公司工作人员让我们“想做什么就做什么”，没有提供任何帮助或解决方案，并明确表示美国航空不会承担酒店、餐饮或任何赔偿——尽管这完全是航空公司的责任。
这种情况完全令人无法接受。我们错过了国际航班，被困在无人支持的地方，而美国航空没有给予我们任何同情，没有提供任何替代方案，也没有追究任何责任。
我们期望得到立即回复和赔偿，不仅是因为我们不得不自行承担的额外费用，也包括航空公司造成的干扰、压力以及缺乏责任感。
美国航空，做得更好。这根本就不是善待乘客的方式。
#美国航空 #航班取消 #客户投诉 #旅行噩梦 #滞留乘客 #无支持 #航班失败 #DoBetterAA #旅行灾难 #美国航空失败 #航空公司问责
我们原定于今天从阿斯彭飞往达拉斯，中途转机飞往墨西哥克雷塔罗。我们的航班原定于下午 4:30 起飞，但直到下午 5:00 后才被告知航班无法抵达，航班实际上已被取消。
更糟糕的是，航空公司工作人员让我们“想做什么就做什么”，没有提供任何帮助或解决方案，并明确表示美国航空不会承担酒店、餐饮或任何赔偿——尽管这完全是航空公司的责任。
这种情况完全令人无法接受。我们错过了国际航班，被困在无人支持的地方，而美国航空没有给予我们任何同情，没有提供任何替代方案，也没有追究任何责任。
我们期望得到立即回复和赔偿，不仅是因为我们不得不自行承担的额外费用，也包括航空公司造成的干扰、压力以及缺乏责任感。
美国航空，做得更好。这根本就不是善待乘客的方式。
#美国航空 #航班取消 #客户投诉 #旅行噩梦 #滞留乘客 #无支持 #航班失败 #DoBetterAA #旅行灾难 #美国航空失败 #航空公司问责
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
