点评:We were so excited to go snowmobiling for my boyfriend’s birthday during our stay in Tahoe. Unfortunately they had to cancel last minute the day of our booking. It was a bummer but we were able to switch up our plans and reschedule for the next day before we left town. The following morning I called to confirm our tour was still on scheduled and the company confirmed it was. We were picked up by the shuttle and made it to what I imagine was the last pickup spot when the driver informed us the tour was cancelled and he’d be returning us back to our pickup location. By this time we had already been on the bus an hour and it was too late in the morning to try to make new plans so our day was completely wasted. I called the company and they said they will refund our money in 7-10 business days and didn’t offer any type of apology or anything to make up for two cancellations and our precious vacation time wasted. At minimum they should process our refund immediately, apologize for the multiple inconveniences, and offer a coupon or discount on a future tour. We will not try to book with the company on our future Tahoe trips due to their complete lack of customer service.
翻译:在塔霍逗留期间,我们很高兴能去骑雪地摩托庆祝我男朋友的生日。不幸的是他们不得不在我们预订当天的最后一刻取消。这真是令人失望,但我们在离开城镇之前改变了计划并重新安排了第二天。第二天早上,我打电话确认我们的旅行仍然按计划进行,公司也确认了。我们被班车接走,到达我想象的最后一个接载地点时,司机通知我们旅行被取消,他将把我们送回接载地点。这时我们已经坐了一个小时的巴士,早上已经太晚了,无法制定新的计划,所以我们的一天完全被浪费了。我打电话给该公司,他们说他们将在 7-10 个工作日内退还我们的钱,并且没有提供任何类型的道歉或任何东西来弥补两次取消和浪费的宝贵假期。至少他们应该立即处理我们的退款,对给您带来的诸多不便表示歉意,并为未来的旅行提供优惠券或折扣。由于他们完全缺乏客户服务,我们不会尝试通过该公司预订未来的太浩湖之旅。