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Ripped off at the parking garage!
Port of Galveston的点评
点评：Carnival cruise was fantastic, but our experience with the Port of Galveston Parking Authority was horrible. I paid in advance to park in the covered garage, $250 . Used QR code to enter the garage. After the cruise I drove to the exit and was asked again for the QR code. I could not find my code in the confusion at the exit, so the machine at the gate asked for me to insert my credit card. I did and the gate opened. When I got home I noticed that my credit card was charged an additional $223. I called the parking authority and explained the situation that I was double charged. The agent seemed sympathetic and provided all the information that they requested via e-mail. After 2 additional calls and a 6 week wait, I still have not been able to get my $223 back. Not very good customer service! The Port of Galveston is really convenient, but I will not be going there again.
翻译：嘉年华游轮的体验很棒，但加尔维斯顿港口停车管理局的服务却糟糕透顶。我事先支付了250美元，用于停放在有顶棚的停车场。我使用二维码进入停车场。游轮之旅结束后，我驾车前往出口处，工作人员又要求我出示二维码。由于出口处一片混乱，我怎么也找不到那个二维码，于是出口处的机器提示我插入信用卡。我照做了，闸门随即打开。回到家后我才发现，我的信用卡又被扣除了223美元。我打电话给停车场管理部门，说明了自己被重复收费的情况。客服人员似乎很体谅我的遭遇，并通过电子邮件提供了他们所需的所有信息。在又打了两次电话并等待了6周之后，我依然没能拿回那223美元。这客户服务实在不怎么样！加尔维斯顿港确实十分便利，但我以后再也不会去了。
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