点评:I am not one to right bad reviews, however on this occasion I am as I feel very strongly about this. Me and my sister had booked a “Dine after Dusk deal” for our mum, we don’t get to spend much time together as a three so we were really looking forward to this. As we have arrived our first impressions was the lady wasn’t very friendly at the desk and didn’t tell us about anything regarding the spa. Anyway we let this go and went into the spa as soon as we entered it can only be described as a kids leisure centre, kids bombing in the pool etc, I completely get this is a family place however it was half term which we were not aware about, the pool was overcrowded and the Jacuzzi in the changing rooms was broken. We honestly had to spend the full 90 minutes in the main Jacuzzi, as nothing else was free. I appreciate families are having fun, however I don’t think they should advertise this relaxing deal during this period which we paid a lot of money for. This wasn’t even the worst bit my mum had food poisoning from restaurant after. I tried to ring them up numerous occasions and it was impossible to get hold of them when I finally did they kept telling me they would pass it on to the manager three or four times. I have still never heard from them. I cannot believe the level of service I have received from which is meant to be a “very established place”. I would never recommend anybody!
翻译:我本来不爱写差评,但这次我忍不住要写,因为我对此感触很深。我和姐姐为妈妈预订了“黄昏后用餐优惠”,我们三个人在一起的时间不多,所以非常期待。到达后,我们第一印象是前台的那位女士不太友好,也没有告诉我们任何关于水疗中心的信息。总之,我们没在意,直接去了水疗中心。一进门,它只能被描述成一个儿童休闲中心,孩子们在泳池里玩得不亦乐乎。我完全理解这是一个家庭场所,但当时是假期,我们并不知道,泳池人满为患,更衣室里的按摩浴缸也坏了。说实话,我们不得不在主按摩浴缸里待了整整90分钟,因为其他设施都不是免费的。我很感激家人玩得开心,但我认为他们不应该在我们花了大价钱的这段时间宣传这个放松的优惠。这甚至还不是最糟糕的,我妈妈后来在餐厅吃了顿饭食物中毒了。我多次尝试给他们打电话,但根本联系不上,最后他们还是三四次告诉我要转达给经理。我至今仍未收到他们的任何消息。我简直不敢相信,这家号称“非常老牌”的餐厅竟然服务水平如此之高。我绝对不会推荐任何人!