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Poor Experience with a good view
Dieu Donne Vineyards & Tasting Room的点评
点评：Fantastic view and worth visiting for that. But service levels poor. No welcome so everyone got off the bus and wasted 12 mins of our one hour visit milling about. Eventually worked out that staff were downstairs and went down and found a table. We sat down as a group of nine (we are all travelling as part of an organised tour but don't know each other). Waitress insisted that we all had to order same flight of wines because if we ordered different ones we might miss the bus. The bus rolls by regularly. And getting consensus among 4 unrelated couples and a very determined single gentleman was going to be hard work. There was no budging her after 5 mins of arguing. She was adamant that if we split up as couples to separate tables she would still treat us as a group. Completely bizarre. We reached agreement bar one who dug in and demanded a single glass of wine
A perfect example of how not to do customer service. We went on to Atlas Swift where the wine was much better and the service was exemplary.
A perfect example of how not to do customer service. We went on to Atlas Swift where the wine was much better and the service was exemplary.
翻译：景色确实很棒，光凭这一点就值得一去。但是服务水平太差了。没人招呼，我们一行人下了车，白白浪费了12分钟（我们原本计划在这里待一个小时）。最后才发现工作人员在楼下，我们下楼找了张桌子。我们一行九人坐下（我们都是参加旅行团的，但彼此并不认识）。女服务员坚持说我们必须点同样的葡萄酒套餐，因为如果我们点的酒不一样，可能会错过巴士。巴士可是经常经过的。要让四对互不相识的情侣和一个非常固执的单身男士达成一致，实在太难了。我们争论了五分钟，她依然不为所动。她坚持说，如果我们情侣分开坐，她还是会把我们当成一个团体来对待。真是匪夷所思。最后除了一个坚持要一杯酒的人之外，我们都同意了。
这真是糟糕透顶的客户服务。之后我们去了Atlas Swift，那里的酒好得多，服务也堪称典范。
这真是糟糕透顶的客户服务。之后我们去了Atlas Swift，那里的酒好得多，服务也堪称典范。
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