下载App
旅行
账户
Tripadvisor用户
Fabulous tour, flawless guide. One staff member needs an attitude check
Duca Di Salaparuta Cantine的点评
点评：First things first: GRAZI LAURA!!! If this review were just about her, I’d give it 5 stars without hesitation. She was knowledgeable, engaging, funny, and made centuries of winemaking history feel fresh and exciting. Honestly she’s the reason we walked away with way more bottles than we planned. I’ve been on more wine tours than I can count (Napa, Sonoma, you name it), and she stands out as one of the very best guides I have ever had.
Now. Here’s why this is NOT a 5 star review: if I’m about to drop $$$ on wine (happily spending my money, don’t get me wrong) I expect at least a smile, a thank you, any sign of basic hospitality. Instead, we got what felt like a robotic transaction from the looong haired woman at the register (frankly don’t know her name).
Management — if you’re listening — you really need to reconsider who you’re putting at the front line of customer service. Because one disengaged staff member can take an otherwise perfecf experience down a notch!
Now. Here’s why this is NOT a 5 star review: if I’m about to drop $$$ on wine (happily spending my money, don’t get me wrong) I expect at least a smile, a thank you, any sign of basic hospitality. Instead, we got what felt like a robotic transaction from the looong haired woman at the register (frankly don’t know her name).
Management — if you’re listening — you really need to reconsider who you’re putting at the front line of customer service. Because one disengaged staff member can take an otherwise perfecf experience down a notch!
翻译：首先：GRAZI LAURA！！！如果这篇评论只是关于她，我会毫不犹豫地给五星好评。她知识渊博、魅力十足、风趣幽默，让数百年的酿酒史焕然一新，令人兴奋不已。说实话，正是因为她，我们才带回了比计划多得多的葡萄酒。我参加过的葡萄酒之旅数不胜数（纳帕、索诺玛，等等），她是我遇到过的最好的导游之一。
现在，我要解释一下为什么这篇评论不能给五星好评：如果我要花钱买葡萄酒（别误会，我是开心地花钱），我至少希望得到一个微笑、一句感谢，以及任何基本的热情好客。结果，我们得到的却是一个长发女人在收银台（说实话，我不知道她的名字）像机器人一样的付款方式。
管理层——如果你在听——你真的需要重新考虑一下，你把谁安排在客户服务的第一线。因为一名不尽职的员工可能会让原本完美的体验大打折扣！
现在，我要解释一下为什么这篇评论不能给五星好评：如果我要花钱买葡萄酒（别误会，我是开心地花钱），我至少希望得到一个微笑、一句感谢，以及任何基本的热情好客。结果，我们得到的却是一个长发女人在收银台（说实话，我不知道她的名字）像机器人一样的付款方式。
管理层——如果你在听——你真的需要重新考虑一下，你把谁安排在客户服务的第一线。因为一名不尽职的员工可能会让原本完美的体验大打折扣！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
