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Gail P
CHIPPEWA 111 CRUISE ON LAKE ONTARIO FROM PORT DALHOUSIE
Port Dalhousie Cruise Line的点评
点评：We booked a cruise 1-3 for 8 people, some took the day off work and out of town...but the captain was sick so no crusie as we all arrived there at 12:45
This can happen but I'd had conversations by email and phone prior to the day and was told he'd let us know 24 hours ahead if cancelled.
]We were hugely disappointed as I had no notice until we were at the dock!
We did a pivot and took the real Maid of the Mist tour in Niagara Falls. Life happens, we realize that, but were not notified and he said he did not have my phone number! NOT TRUE.
My daughters arrived a few minutes ahead of us, and were told that we could do the cruise the next day for free!
Needless to say, we did not, nor did I receive a reply confirming that when I emailed later that nite having just seen the email at 10 pm!!
I was pretty busy with guests when he sent it at 11:19 AM..SO DID NOT SEE THAT EMAIL AT THAT TIME..and I'm sure they knew the captain was sick earlier!!
I've seen good reviews here, and some not so good, and I'm sure this business venture will not be successful if this is the service, due to lack of communication given.
It was to be my birthday treat for my guests...and we are not happy with the handling of it by the owner!!
This can happen but I'd had conversations by email and phone prior to the day and was told he'd let us know 24 hours ahead if cancelled.
]We were hugely disappointed as I had no notice until we were at the dock!
We did a pivot and took the real Maid of the Mist tour in Niagara Falls. Life happens, we realize that, but were not notified and he said he did not have my phone number! NOT TRUE.
My daughters arrived a few minutes ahead of us, and were told that we could do the cruise the next day for free!
Needless to say, we did not, nor did I receive a reply confirming that when I emailed later that nite having just seen the email at 10 pm!!
I was pretty busy with guests when he sent it at 11:19 AM..SO DID NOT SEE THAT EMAIL AT THAT TIME..and I'm sure they knew the captain was sick earlier!!
I've seen good reviews here, and some not so good, and I'm sure this business venture will not be successful if this is the service, due to lack of communication given.
It was to be my birthday treat for my guests...and we are not happy with the handling of it by the owner!!
翻译：我们预订了1-3号游轮，8人同行，有些人请了一天假出城了……但船长生病了，所以我们都12:45才到，所以没能成行。
这种情况是可能发生的，但我之前通过电子邮件和电话联系过，被告知如果取消，他会提前24小时通知我们。
]我们非常失望，因为直到我们到达码头才收到通知！
我们改变了主意，参加了尼亚加拉瀑布的雾中少女号游轮之旅。我们明白生活就是这样，但当时并没有收到通知，他还说他没有我的电话号码！这完全是胡扯。
我的女儿们比我们早到几分钟，他们告诉我们第二天可以免费参加游轮！
不用说，我们并没有收到通知，而且我那天晚上10点才看到邮件，之后我又发邮件确认了，也没有收到回复！
上午 11:19 他发邮件的时候，我正忙着接待客人……所以当时没看到那封邮件……我肯定他们早就知道船长生病了！！
我看到过这里的评价，有好的，也有不好的。如果服务是这种形式，我敢肯定，由于沟通不畅，这项业务肯定不会成功。
这本来是我给客人的生日礼物……我们对船主的处理方式很不满意！！
这种情况是可能发生的，但我之前通过电子邮件和电话联系过，被告知如果取消，他会提前24小时通知我们。
]我们非常失望，因为直到我们到达码头才收到通知！
我们改变了主意，参加了尼亚加拉瀑布的雾中少女号游轮之旅。我们明白生活就是这样，但当时并没有收到通知，他还说他没有我的电话号码！这完全是胡扯。
我的女儿们比我们早到几分钟，他们告诉我们第二天可以免费参加游轮！
不用说，我们并没有收到通知，而且我那天晚上10点才看到邮件，之后我又发邮件确认了，也没有收到回复！
上午 11:19 他发邮件的时候，我正忙着接待客人……所以当时没看到那封邮件……我肯定他们早就知道船长生病了！！
我看到过这里的评价，有好的，也有不好的。如果服务是这种形式，我敢肯定，由于沟通不畅，这项业务肯定不会成功。
这本来是我给客人的生日礼物……我们对船主的处理方式很不满意！！
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