旅行
账户
Alexis T
Disappointing Experience with Poor Communication
Perth Scuba的点评
点评：I had a very disappointing experience with Perth Scuba and would not recommend their services based on my recent encounter. I booked a diving tour and followed their instructions to arrive at Molfetta Quay at 7:45 AM. Unfortunately, the directions to find the boat were unclear, and I struggled to locate it.
To make matters worse, I attempted to contact the company early in the morning for clarification and to confirm if the event was still happening due to the windy conditions. Despite multiple calls, I received no response. It wasn’t until 9:30 AM that I was finally able to reach someone—only to be told that I would not be eligible for a refund.
This lack of communication and customer support is completely unacceptable. Nowhere in their terms and conditions does it specify what to do in situations like this, leaving customers stranded and without any recourse. Clearer instructions, better responsiveness, and fairer policies should be basic expectations for a company offering diving experiences.
I reached out to Perth Scuba via email to request a resolution, but I have yet to receive a response. Given the poor service, I cannot recommend this company to others. If you’re considering booking with them, be prepared for potential miscommunication and a lack of customer support.
To make matters worse, I attempted to contact the company early in the morning for clarification and to confirm if the event was still happening due to the windy conditions. Despite multiple calls, I received no response. It wasn’t until 9:30 AM that I was finally able to reach someone—only to be told that I would not be eligible for a refund.
This lack of communication and customer support is completely unacceptable. Nowhere in their terms and conditions does it specify what to do in situations like this, leaving customers stranded and without any recourse. Clearer instructions, better responsiveness, and fairer policies should be basic expectations for a company offering diving experiences.
I reached out to Perth Scuba via email to request a resolution, but I have yet to receive a response. Given the poor service, I cannot recommend this company to others. If you’re considering booking with them, be prepared for potential miscommunication and a lack of customer support.
翻译：我在珀斯潜水中心 (Perth Scuba) 的体验非常糟糕，根据我最近的经历，我不会推荐他们的服务。我预订了潜水行程，并按照他们的指示于早上 7:45 到达莫尔费塔码头 (Molfetta Quay)。不幸的是，他们提供的路线指示不清晰，我费了好大劲才找到。
更糟糕的是，我一大早就试图联系公司，询问情况是否正常，并确认由于风力太大，活动是否仍在进行。尽管我多次拨打电话，却无人接听。直到早上 9:30，我才终于联系上对方，却被告知无法退款。
这种缺乏沟通和客户支持的情况完全令人无法接受。他们的条款和条件中没有任何地方明确规定在这种情况下应该如何处理，导致客户陷入困境，无法获得任何帮助。更清晰的指示、更快速的响应和更公平的政策应该是对一家提供潜水体验的公司的基本期望。
我通过电子邮件联系了珀斯潜水中心 (Perth Scuba)，希望得到解决方案，但至今仍未收到回复。鉴于服务质量差，我不推荐这家公司。如果您正在考虑通过他们预订，请做好可能出现沟通不畅和客服支持不足的准备。
更糟糕的是，我一大早就试图联系公司，询问情况是否正常，并确认由于风力太大，活动是否仍在进行。尽管我多次拨打电话，却无人接听。直到早上 9:30，我才终于联系上对方，却被告知无法退款。
这种缺乏沟通和客户支持的情况完全令人无法接受。他们的条款和条件中没有任何地方明确规定在这种情况下应该如何处理，导致客户陷入困境，无法获得任何帮助。更清晰的指示、更快速的响应和更公平的政策应该是对一家提供潜水体验的公司的基本期望。
我通过电子邮件联系了珀斯潜水中心 (Perth Scuba)，希望得到解决方案，但至今仍未收到回复。鉴于服务质量差，我不推荐这家公司。如果您正在考虑通过他们预订，请做好可能出现沟通不畅和客服支持不足的准备。
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