点评:A disgrace to the hotel industry. Management doesn’t have an open office. They only show up during check in hours. If you have an emergency- good luck. We had terrible neighbors who became physically abusive toward one another and their obscene language left my son and I traumatized. The hotel manager answered my cry for help in the night via a phone call and said he would stop this behavior and possibly evict the guests causing it, but he did nothing. When I called back to tell him the situation was getting worse and that I would need to call the police, he didn’t answer my calls. This went on into the early morning and my son and I left. The hotel clearly doesn’t care about the safety and well being of its customers. They refuse to reimburse me, and Expedia who I used to book the reservation, has been useless in resolving the matter. Basically I get to pay for a night of horror. Morro Bay is beautiful and there are so many hotels in the area- don’t pick this one.
翻译:酒店业的耻辱!管理层没有开放的办公室,他们只在办理入住时间出现。如果你遇到紧急情况,祝你好运。我们遇到过一些可怕的邻居,他们互相殴打,他们的粗言秽语让我和我儿子受到了精神创伤。酒店经理在晚上接到我的求助电话,说他会阻止这种行为,并可能驱逐造成这种情况的客人,但他什么也没做。当我回电话告诉他情况越来越糟,我需要报警时,他没有接我的电话。这种情况一直持续到凌晨,我和儿子才离开。这家酒店显然不关心顾客的安全和福祉。他们拒绝赔偿我,而我之前预订的Expedia也无力解决这个问题。基本上,我得为一个恐怖的夜晚买单。莫罗湾很美,而且附近有很多酒店——千万不要选这家。