旅行
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Jacqueline M
Anglo Welsh Day Boat Hire - Trevor
Anglo Welsh Dayboat Hire的点评
点评：Anglo Welsh provided a day boat for myself and 9 friends to enjoy the supberb views as we travel the canal sadly this was not to be. As we crossed the aqueduct Dotty started to smoke and splutter - she lost power and then died. It took us 20 minutes to get through on the phone to the Trevor Basis - they could offer no mechanic to come repair her - it took a further 20 minutes for them to establish where we were. Support from the team at Trevor bason was poor - nothing we can do - we will come and pick you up at 3pm and take some of you back to your cars. What did they expect us to do for 5 hours - while we waited to be picked up?? Lotty must have a history of breaking down as several passers by - joked ohh you are on Lotty - always breaking down. Someone form the office will call you on Monday and give you a full refund. This is not correct information - when I called Anglo Welsh - Neve stated int he terms and conditions you need to write a compliant and it takes 14 days to investigate and provide an outcome. Staff training was clearly lacking with the team from Trevor Basin. We are now 16 days post my compliant and still no refund or response. I would not recommend this company - with the attitude what do you expect we are coming to the end of the season - the boats breakdown.
翻译：安格鲁威尔士为我和 9 位朋友提供了一艘日间船，让我们在运河上航行时欣赏绝妙的景色，但遗憾的是，这并没有实现。当我们穿过渡槽时，Dotty 开始冒烟并发出嘶嘶声 - 她失去了动力，然后熄火了。我们花了 20 分钟才打电话给 Trevor Basis - 他们找不到修理工来修理她 - 他们又花了 20 分钟才确定我们在哪里。Trevor Bason 团队的支持很差 - 我们无能为力 - 我们将在下午 3 点来接你们，并将你们中的一些人送回你们的车上。他们希望我们在等待接机的 5 个小时里做什么？Lotty 一定有过抛锚的历史，因为几个路人开玩笑说哦，你在 Lotty 上 - 总是抛锚。办公室里会有人于周一给你打电话并全额退款。这不是正确的信息 - 当我打电话给 Anglo Welsh 时 - Neve 在条款和条件中说你需要写一份投诉，调查需要 14 天才能得出结果。Trevor Basin 团队明显缺乏员工培训。投诉已经过去 16 天了，仍然没有退款或回复。我不会推荐这家公司 - 态度如此恶劣，你还指望什么，我们快到赛季末了 - 船都坏了。
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