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Avoid JD – Dangerous and dishonest company! My Nazca flight was cancelled 2 days before by WhatsApp, no email, no apolog
Jd Adventure Travel的点评
点评：I booked and paid for my Nazca Lines flight on August 15, 2025, and it was confirmed.
I came from far away and knew there were cheaper tours available locally, but I chose JD’s tour through Tripadvisor because I wanted a reliable and guaranteed experience.
However, the company cancelled my flight on September 1, only two days before the tour, and they did so by WhatsApp message only.
They knew I hadn’t read the message, yet they never sent me an email and never contacted me through Tripadvisor/Viator, even though they had my correct contact information.
On the morning of September 3, I went to the pier believing I was finally going to see the Nazca Lines. That’s when I was told my flight had been cancelled and my seats had been given to other passengers. I was completely shocked and heartbroken.
Later, when I emailed JD about this, they denied the truth and blamed me for not reading a WhatsApp message I never saw. Their public reply on Tripadvisor was also false, trying to shift responsibility.
JD and their staff, including José, acted as if this was perfectly normal. They showed no regret or accountability, and they offered no compensation, only a refund.
If a customer cancels at the last minute, they charge 100%, but when they cancel, they pay nothing and don’t even apologize. This company clearly has no integrity, and I’m afraid they will do the same to other travelers.
Avoid JD – completely untrustworthy and irresponsible.
I came from far away and knew there were cheaper tours available locally, but I chose JD’s tour through Tripadvisor because I wanted a reliable and guaranteed experience.
However, the company cancelled my flight on September 1, only two days before the tour, and they did so by WhatsApp message only.
They knew I hadn’t read the message, yet they never sent me an email and never contacted me through Tripadvisor/Viator, even though they had my correct contact information.
On the morning of September 3, I went to the pier believing I was finally going to see the Nazca Lines. That’s when I was told my flight had been cancelled and my seats had been given to other passengers. I was completely shocked and heartbroken.
Later, when I emailed JD about this, they denied the truth and blamed me for not reading a WhatsApp message I never saw. Their public reply on Tripadvisor was also false, trying to shift responsibility.
JD and their staff, including José, acted as if this was perfectly normal. They showed no regret or accountability, and they offered no compensation, only a refund.
If a customer cancels at the last minute, they charge 100%, but when they cancel, they pay nothing and don’t even apologize. This company clearly has no integrity, and I’m afraid they will do the same to other travelers.
Avoid JD – completely untrustworthy and irresponsible.
翻译：我预订并支付了2025年8月15日的纳斯卡线条之旅的机票，行程也得到了确认。
我来自遥远的地方，知道当地有更便宜的旅行团，但我还是通过Tripadvisor选择了京东的旅行团，因为我想要一次可靠且有保障的体验。
然而，该公司在9月1日，也就是旅行开始前两天，就取消了我的航班，而且他们只是通过WhatsApp消息取消了。
他们知道我没有看过这条消息，却从未给我发过邮件，也从未通过Tripadvisor/Viator联系过我，尽管他们有我正确的联系方式。
9月3日早上，我去了码头，以为终于能看到纳斯卡线条了。就在那时，我被告知我的航班被取消了，座位被分配给了其他乘客。我感到非常震惊和心碎。
后来，当我给京东发邮件告知此事时，他们否认了事实，并指责我没有阅读我从未见过的WhatsApp消息。他们在Tripadvisor上的公开回复也是虚假的，试图推卸责任。
京东及其员工，包括José，都表现得好像这件事很正常。他们没有表现出任何悔意或责任，也没有提供任何补偿，只提供退款。
如果顾客在最后一刻取消预订，他们会收取100%的费用，但一旦取消预订，他们什么也不付，甚至连道歉都没有。这家公司显然没有诚信，我担心他们也会对其他旅客这么做。
避开京东——完全不值得信任，也不负责任。
我来自遥远的地方，知道当地有更便宜的旅行团，但我还是通过Tripadvisor选择了京东的旅行团，因为我想要一次可靠且有保障的体验。
然而，该公司在9月1日，也就是旅行开始前两天，就取消了我的航班，而且他们只是通过WhatsApp消息取消了。
他们知道我没有看过这条消息，却从未给我发过邮件，也从未通过Tripadvisor/Viator联系过我，尽管他们有我正确的联系方式。
9月3日早上，我去了码头，以为终于能看到纳斯卡线条了。就在那时，我被告知我的航班被取消了，座位被分配给了其他乘客。我感到非常震惊和心碎。
后来，当我给京东发邮件告知此事时，他们否认了事实，并指责我没有阅读我从未见过的WhatsApp消息。他们在Tripadvisor上的公开回复也是虚假的，试图推卸责任。
京东及其员工，包括José，都表现得好像这件事很正常。他们没有表现出任何悔意或责任，也没有提供任何补偿，只提供退款。
如果顾客在最后一刻取消预订，他们会收取100%的费用，但一旦取消预订，他们什么也不付，甚至连道歉都没有。这家公司显然没有诚信，我担心他们也会对其他旅客这么做。
避开京东——完全不值得信任，也不负责任。
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