Don't turn up late, even if it's minutes. Just don't go. Unempathetic. No understanding - Ranua Zoo (Ranua) - Ranua Zoo - 828条旅客点评与比价

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Don't turn up late, even if it's minutes. Just don't go. Unempathetic. No understanding

Ranua Zoo的点评

2026年08月06日发布于: 海外

点评：Sadly I can't review the experience itself so this review is on their customer service and morality. We booked a huski safari and we arrived 3mins late due to the drive and conditions and were refused to go on our husky safari. We were also refused to be rescheduled for another time or for any kind of refund. We were expected to accept this and lose £700 for nothing, for the sake of 3mins. Given that this was a once in a lifetime experience with our children and our 1st activity since arriving in Rovaniemi, having spent months saving the money there was zero understanding of our situation and we were told to there was nothing they could do. Kids and partner now in tears, had to leave. Nothing in the T&C's for the specific activity (as we weren't visiting the actual zoo itself) said we would be subject to a full loss of funds. We took further action when we got home but they still did not have the morality to understand the situation nor have any empathy. We're not rich people who don't care if we lost this, substantial, amount of money. Our bank kindly helped reimburse some of the lost funds. On contrast, another experience in another venue on our trip handled this much better when people hadn't arrived on time they waited 15mins to ensure they did not miss the experience they had paid hard earned money for due to traffic or conditions. Obviously should we ever get the chance to go back, we will not be visiting Ranua Zoo

翻译：很遗憾，我无法对实际体验本身进行评价，因此这篇评论仅针对他们的客户服务与道德水准。我们预订了哈士奇雪橇之旅，但由于路况和驾驶原因，我们迟到了3分钟，结果被拒绝参加活动。他们既不为我们重新安排时间，也不提供任何退款。仅仅因为迟到了3分钟，我们就被迫接受这样的结果，白白损失了700英镑。鉴于这是我们和孩子们一生中仅有一次的体验，也是我们抵达罗瓦涅米后的第一次活动；为了参加此活动我们花了数月时间攒钱。然而对方完全不理解我们的处境，还声称无能为力。孩子们和我的伴侣都哭了起来，我们只好离开。关于这项特定活动，其条款与条件中并未提及我们会损失全部费用（因为我们并未进入动物园内部）。我们回家后又采取了进一步措施，但他们依然毫无道德观念，既无法理解状况，也毫无同理心。我们并非那种不在乎损失这笔巨款的富人。我们的银行好心地帮助我们挽回了一部分损失资金。相比之下……在我们的旅途中，还有一次在另一地点的体验处理得要好得多：当时有些人未能准时到达，工作人员便让他们等待15分钟，以确保他们不会因为交通状况或天气原因而错过这场他们花钱购买的体验。显然，如果以后还有机会再去，我们绝对不会再去兰乌阿动物园了。

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