旅行
账户
sonia a
Nice enough place, but highly dishonest staff and possibly shifty policies
生菜湖地区公园的点评
点评：Came to the park spur of the moment. Decided to kayak. Attendant assigned me kayak #10 which when I arrived at the dock could not be unchained due to chain's lock being so rusted out. A staff member came after I called the booth, and with brute force he opened lock. He was about to leave when I pointed out the kayak's hull was full of water. Only then did he release another kayak for me to use.
When I returned the key and paddle to the registration booth at the entrance another attendant named Sarah, who referred to herself as the highest ranking park employee on duty, refused to give me a partial refund, lying at first saying it was impossible to issue a refund. But she did describe a refund procedure that was so elaborate, if true, should have the entire operation here under investigation by the state of Florida for fraud. She also looked at me reproachingly for not being willing to get ripped off. On top of that, she also had the nerve to express her disapproval that I had used my own life vest. No one's paying her for her personal opinions. What's more, I had to pry the name of the manager out of her. An attitude check is in order, and a suspension. I may end up having to contact my bank to dispute the charge. My time on the lake was cut short thanks to their sloppy maintenance. That lock should have been replaced long ago. You shouldn't need to be a brawny male to open the lock, and your employees should be checking on the kayaks daily to make sure they are ready to go, not so heavy with water inside the hull that any adult can't get them into the water. With that much water inside the hull it probably would have sunk. It was as if the kayak had been submerged.
On a positive note, one employee who responded did point out that I had dropped my phone. So thank you for that. That and the clean restrooms earned an additional star. The lake is peaceful and scenic so in that regard a good experience. But as for customer service? Time to clean house. A few dishonest, nervy, and lazy staff.
When I returned the key and paddle to the registration booth at the entrance another attendant named Sarah, who referred to herself as the highest ranking park employee on duty, refused to give me a partial refund, lying at first saying it was impossible to issue a refund. But she did describe a refund procedure that was so elaborate, if true, should have the entire operation here under investigation by the state of Florida for fraud. She also looked at me reproachingly for not being willing to get ripped off. On top of that, she also had the nerve to express her disapproval that I had used my own life vest. No one's paying her for her personal opinions. What's more, I had to pry the name of the manager out of her. An attitude check is in order, and a suspension. I may end up having to contact my bank to dispute the charge. My time on the lake was cut short thanks to their sloppy maintenance. That lock should have been replaced long ago. You shouldn't need to be a brawny male to open the lock, and your employees should be checking on the kayaks daily to make sure they are ready to go, not so heavy with water inside the hull that any adult can't get them into the water. With that much water inside the hull it probably would have sunk. It was as if the kayak had been submerged.
On a positive note, one employee who responded did point out that I had dropped my phone. So thank you for that. That and the clean restrooms earned an additional star. The lake is peaceful and scenic so in that regard a good experience. But as for customer service? Time to clean house. A few dishonest, nervy, and lazy staff.
翻译：一时兴起来到公园。决定划皮划艇。服务员给我分配了 10 号皮划艇，当我到达码头时，由于链条锁锈蚀严重，无法解开链条。我打电话到登记处后，一名工作人员过来，用蛮力打开了锁。他正要离开时，我指出皮划艇的船体里满是水。直到这时，他才拿出另一艘皮划艇给我使用。
当我将钥匙和桨归还到入口处的登记处时，另一名名叫莎拉的服务员拒绝给我部分退款，她自称是值班公园最高级别的员工，起初撒谎说不可能退款。但她确实描述了一个非常复杂的退款程序，如果是真的，佛罗里达州应该对这里的整个操作进行欺诈调查。她还责备地看着我，因为我不愿意被骗。除此之外，她还大胆地表达了对我使用自己的救生衣的不满。没有人会因为她的个人观点而付钱给她。更重要的是，我不得不从她那里套出经理的名字。她需要进行态度检查，并被停职。我可能最终不得不联系我的银行来对这笔费用提出异议。由于他们马虎的维护，我在湖上的时间被缩短了。那把锁早就应该换了。你不需要是一个肌肉发达的男人才能打开锁，你的员工应该每天检查皮划艇，确保它们随时可用，船体里的水不要太重，以至于任何成年人都无法把它们放入水中。船体里有那么多水，它可能会沉下去。就好像皮划艇被淹没了一样。
积极的一面是，一位回复的员工确实指出我把手机掉了。所以谢谢你们。这一点和干净的洗手间为我赢得了一颗额外的星星。湖面平静而美丽，因此从这一点来看，这是一次不错的体验。但至于客户服务呢？是时候清理一下了。有几位不诚实、紧张和懒惰的员工。
当我将钥匙和桨归还到入口处的登记处时，另一名名叫莎拉的服务员拒绝给我部分退款，她自称是值班公园最高级别的员工，起初撒谎说不可能退款。但她确实描述了一个非常复杂的退款程序，如果是真的，佛罗里达州应该对这里的整个操作进行欺诈调查。她还责备地看着我，因为我不愿意被骗。除此之外，她还大胆地表达了对我使用自己的救生衣的不满。没有人会因为她的个人观点而付钱给她。更重要的是，我不得不从她那里套出经理的名字。她需要进行态度检查，并被停职。我可能最终不得不联系我的银行来对这笔费用提出异议。由于他们马虎的维护，我在湖上的时间被缩短了。那把锁早就应该换了。你不需要是一个肌肉发达的男人才能打开锁，你的员工应该每天检查皮划艇，确保它们随时可用，船体里的水不要太重，以至于任何成年人都无法把它们放入水中。船体里有那么多水，它可能会沉下去。就好像皮划艇被淹没了一样。
积极的一面是，一位回复的员工确实指出我把手机掉了。所以谢谢你们。这一点和干净的洗手间为我赢得了一颗额外的星星。湖面平静而美丽，因此从这一点来看，这是一次不错的体验。但至于客户服务呢？是时候清理一下了。有几位不诚实、紧张和懒惰的员工。
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