点评:Who would imagine a ski resort that finds it very normal to become inaccessible when it snows? The roads to Valle Nevado were blocked for 2 whole days given heavy snow fall and the hotel seems to think this is just as well. Guests who couldn’t manage to reach the resort were shrugged: “come back next year and we will refund some of the money you lost (we would refund 100% if you came back in 2025, but we are fully booked for the year.) I understand the hotel cannot be held responsible for the inbound logistics of guests. But when the issue is structural (poorly maintained roads) it rings as too comfortable to push the inconvenience to guests. If roads were blocked the hotel should refund guests affected and take action with the municipality to make sure it’s bottom line isn’t hurt by other similar occurrences. The hotel is surely an important tax payer. The guest is the weaker part. This time, guests were told to eat it up. A sad scene.
翻译:谁能想象一个滑雪胜地在下雪天无法通行是常态?通往瓦耶内瓦多(Valle Nevado)的道路因大雪封路整整两天,酒店似乎也觉得这样也好。那些没能到达度假村的客人,酒店耸耸肩说:“明年再来吧,我们会退还部分损失(如果您2025年再来,我们会全额退款,但我们今年的房间已经订满了。”)我理解酒店无法承担客人的入境物流责任。但如果是结构性问题(例如道路维护不善),把不便转嫁给客人就显得太过分了。如果道路被封路,酒店应该向受影响的客人退款,并与市政当局合作,确保其盈利不会受到其他类似事件的损害。酒店无疑是重要的纳税人,而客人才是弱势群体。这次,客人却被告知要承受损失。真是令人心酸的一幕。