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Rachel M
Excessively long wait for everyone dining at the same time as us and badly handled in terms of customer service
The Poachers Inn的点评
点评：We've eaten at this pub three times previously (last time was in early Autumn 2024) after a nice local walk and we've always had great food and good, prompt service. This time, we were disappointed to see that the menu had changed, with fewer options for the 3 out of 5 of us who are vegetarian. The 2 starters that were ordered arrived in a decent timescale but there was there an excessive delay before the mains arrived - about an hour between starters and mains. There was clearly a problem in the kitchen. No tables received mains from the kitchen for ages and though the staff were full of excuses for the tables that were more vocal in their complaints, we received no explanation. When we finally asked at the bar, we were told our meals were being plated. They weren't - the barman confused us with another table. Had we known that our meals were not actually being plated at that time we would have cancelled our order and left. When we asked again, the meals (which were fine, though not as good as we've eaten there previously) were finally served. At this point, we'd been in the pub for nearly 2 hours and had 3 tired children, so there was no way we were ordering puddings! Disappointingly, there was no offer to reduce the bill and no gesture of apology. We won't be eating there again.
翻译：我们之前在这家酒吧吃过三次饭（上次是 2024 年初秋），每次都是在当地散步后，我们都会享受到美味的食物和优质、及时的服务。这次，我们很失望地发现菜单变了，对于我们五个人中有三个是素食主义者来说，菜单上的选择更少了。我们点的两道开胃菜很快就上来了，但主菜上来的时间太长了——开胃菜和主菜之间大约有一个小时。厨房显然出了问题。很长时间没有一张桌子收到厨房送来的主菜，尽管工作人员为那些抱怨更多的桌子找了一堆借口，但我们没有得到任何解释。当我们终于在吧台询问时，他们告诉我们我们的餐点正在装盘。但并没有——酒保把我们和另一张桌子弄混了。如果我们当时知道我们的餐点没有装盘，我们就会取消订单离开。当我们再次询问时，餐点终于上来了（还不错，虽然不如我们以前在那里吃的那么好）。到那时，我们已经在酒吧里待了将近两个小时，还有三个疲惫不堪的孩子，所以我们根本没法点布丁！令人失望的是，他们既没有主动要求减价，也没有表示任何歉意。我们以后再也不会去那里吃了。
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