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Sarah L
Terrible customer service
The Poachers Inn的点评
点评：We booked and reserved a table for at least 11 of us for 12.30pm. We arrived early and we had ordered in advance. We were told some meals couldn't be made because the oven wasn';t working. these things happen. So they were using other methods and two people had to change what they were having. One woman had to leave at 2pm. We figured that one and half hours was long enough to eat. the main food didn;t begin to arrive until 1.40pm and the poor woman who had to leave at 2pmgot her meal at 1.50pm. I complained and said we were not happy with waiting an hour and ten minutes when we had ordered in advance and the member of staff shrugged his shoulders. I said they should do something nice for us. He shrugged his shoulders again. I asked him to go and inform his manager. I think he didn't bother as no manager came out to talk to us so I would rate customer service as TERRIBLE. It was such a shame, the food was good, but the poor lady who had to leave at 2pm only had enough time to eat HALF of hers, because of their one hour 20 minute delay. We were the first group to arrive - it only got a little more busy after us. I was not only deeply disapointed but I was upset about how I was not listened to when I said how unhappy we were with the extremely long wait. At this point you would expect someone to come out and 'BE NICE to all of us, offer us a few bowls of snacks or something for the exceedingly long wait. No. Nothing.
翻译：我们预订了一张至少能容纳 11 个人的桌子，时间是下午 12 点 30 分。我们到得很早，而且已经提前订好了餐。他们告诉我们，由于烤箱坏了，有些菜无法制作。这种事时有发生。所以他们用了其他办法，结果两个人不得不换菜。有一位女士必须在下午 2 点离开。我们估计一个半小时足够吃了。主菜直到下午 1 点 40 分才开始上，而那位可怜的女士必须在下午 2 点离开，但她在 1 点 50 分才拿到餐食。我抱怨说，我们提前订了餐，却等了一个小时十分钟，我们感到不满意，那位工作人员耸了耸肩。我说他们应该为我们做点好事。他又耸了耸肩。我让他去通知他的经理。我想他并没有理会，因为没有经理出来和我们谈话，所以我认为客户服务非常糟糕。真是太可惜了，食物虽然不错，但那位下午2点就要离开的可怜女士，因为耽搁了1小时20分钟，只吃了一半。我们是第一批到的——之后才稍微热闹了一点。我不仅深感失望，更让我生气的是，当我表达了对如此漫长等待的不满时，他们竟然不听我的。这种时候，你肯定以为会有人出来跟我们说“请对我们好一点，给我们几碗零食什么的，补偿我们这么长时间的等待”。可是，没有，什么也没有。
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