Overly delicate and fragile staff.
The Plough, Littlethorpe的点评
点评:My husband and a group of friends booked in for a meal on Friday evening a couple of weeks ago. The pub was very busy and the beer garden was full of adults enjoying drinks and the warm weather.
The group of friends sat in the beer garden having pre-meal drinks while waiting for their table inside the restaurant to become available. A female member of staff was passing their table and they asked her for more drinks.
I don't know whether it was because she was narked at them asking her for drinks because apparently they don't do table service, though the group of friends weren't to know this, but she got highly offended when asked for a pint of Bandit by one of the group, which started a bit of banter between the friends and the phrase Bum Bandit was mentioned. It was not even said to the staff member and it was a group of men having banter down the pub between themselves.
The next thing they knew, after having their meal, (which was mediocre btw) was the pub landlord coming to warn them about their language earlier in the beer garden. They were flabbergasted since it's Friday night and there were tables of other customers using MUCH more offensive language than that!
Suggest the staff develop a thicker skin or grow a pair if choosing to work in a pub environment, as this is the norm throughout pubs in Britain on a Friday night out. If you can't cope, perhaps get a job in more upmarket establishment or something that is not customer facing.
So, after spending well over £300 on food and drinks and then being spoken to like they had done something terribly offensive and terribly wrong they have decided they will never return to the plough and they will never recommend it to anyone else either. In act they have already lost you several customers as they know A LOT of people, but hey ho, you crack on, mate. Oops I hope that didn't offend your delicate ears.
翻译:几周前,我丈夫和一群朋友预订了一个周五晚上的晚餐。酒吧非常热闹,啤酒花园里挤满了享受着温暖天气的成年人,他们一边喝酒,一边享受着。
这群朋友坐在啤酒花园里,一边喝着餐前酒,一边等待餐厅里空出他们的座位。一位女服务员正好路过他们的桌子,他们就向她要了更多酒。
我不知道她是不是因为她们向她要酒而生气,因为显然他们不提供餐桌服务(虽然这群朋友并不知道这一点),但当其中一个朋友向她要一品脱匪徒啤酒时,她非常生气,这引发了朋友们之间的一些玩笑,还提到了“匪徒”这个词。这句话甚至都没对服务员说,只是一群男人在酒吧里互相调侃。
吃完饭后(顺便说一句,他们的饭菜很一般),酒吧老板就来警告他们之前在啤酒花园里说的那些话。他们惊呆了,因为今天是周五晚上,其他几桌顾客的言语攻击性远超于此!
建议员工如果选择在酒吧工作,脸皮厚点,或者长点胆子,因为周五晚上在英国的酒吧里,这种情况很常见。如果你受不了,或许可以去更高档的酒吧,或者找个不用面对顾客的地方工作。
所以,在花了300多英镑买吃喝之后,却被人当成做了极其无礼、极其错误的事情来对待,他们决定以后再也不干这行了,也不会推荐给任何人。实际上,他们已经让你失去了好几个顾客,因为他们认识很多人,不过,嘿嘿,伙计,你继续胡闹吧。哎呀,希望我的话没有冒犯到你那敏感的耳朵。