下载App
旅行
账户
D H
0
The Manor的点评
点评：I am writing to express my concern regarding a recent discrepancy I experienced with your pricing. Prior to my visit to your golf club 3/8/2025 , I checked your website to confirm the cost of playing, which was listed as £20for 9 holes,
However, upon arriving at the club as a walk-in customer, I was charged £25, which was notably different from what was advertised online.
This inconsistency was both surprising and disappointing, as I had based my visit and budgeting on the information available through your official website. I kindly request clarification on this matter and would appreciate it if your team could update the online pricing or ensure that walk-in rates are consistent with what is advertised to avoid confusion for future visitors.
Secondly, and more importantly, I was quite disappointed with the attitude and conduct of a member of your staff during this visit. The staff member in question was abrupt, dismissive, and displayed a lack of basic courtesy when I queried the pricing difference. I found his manner unprofessional and not in keeping with the standards I would expect from an establishment such as yours, However, this experience has left a negative impression, and I hope it can be addressed appropriately.
I trust you will look into both matters and take the necessary steps to ensure a better experience for all visitors going forward.
Thank you for your attention, and I look forward to your response.
However, upon arriving at the club as a walk-in customer, I was charged £25, which was notably different from what was advertised online.
This inconsistency was both surprising and disappointing, as I had based my visit and budgeting on the information available through your official website. I kindly request clarification on this matter and would appreciate it if your team could update the online pricing or ensure that walk-in rates are consistent with what is advertised to avoid confusion for future visitors.
Secondly, and more importantly, I was quite disappointed with the attitude and conduct of a member of your staff during this visit. The staff member in question was abrupt, dismissive, and displayed a lack of basic courtesy when I queried the pricing difference. I found his manner unprofessional and not in keeping with the standards I would expect from an establishment such as yours, However, this experience has left a negative impression, and I hope it can be addressed appropriately.
I trust you will look into both matters and take the necessary steps to ensure a better experience for all visitors going forward.
Thank you for your attention, and I look forward to your response.
翻译：我写信是为了表达我对最近遇到的与贵俱乐部定价不一致的担忧。在我于2025年8月3日访问贵俱乐部之前，我查看了贵俱乐部的网站，确认了9洞的打球费用，价格为20英镑。
然而，当我作为临时顾客来到俱乐部时，却被收取了25英镑，这与网上公布的价格明显不同。
这种不一致既令人惊讶又令人失望，因为我的访问和预算都是基于贵俱乐部官方网站上的信息。我恳请贵俱乐部就此事作出澄清，并希望贵俱乐部团队能够更新在线定价，或确保临时价格与公布价格一致，以免给未来的顾客造成混淆。
其次，更重要的是，我对贵俱乐部一位员工在此次访问期间的态度和行为感到非常失望。当我询问价格差异时，这位员工态度生硬、不耐烦，缺乏基本的礼貌。我觉得他的态度很不专业，不符合我期望贵机构应有的标准。然而，这次经历给我留下了不好的印象，我希望能够妥善处理。
我相信贵方会调查这两件事，并采取必要措施，确保所有顾客都能享受到更好的体验。
感谢您的关注，期待您的回复。
然而，当我作为临时顾客来到俱乐部时，却被收取了25英镑，这与网上公布的价格明显不同。
这种不一致既令人惊讶又令人失望，因为我的访问和预算都是基于贵俱乐部官方网站上的信息。我恳请贵俱乐部就此事作出澄清，并希望贵俱乐部团队能够更新在线定价，或确保临时价格与公布价格一致，以免给未来的顾客造成混淆。
其次，更重要的是，我对贵俱乐部一位员工在此次访问期间的态度和行为感到非常失望。当我询问价格差异时，这位员工态度生硬、不耐烦，缺乏基本的礼貌。我觉得他的态度很不专业，不符合我期望贵机构应有的标准。然而，这次经历给我留下了不好的印象，我希望能够妥善处理。
我相信贵方会调查这两件事，并采取必要措施，确保所有顾客都能享受到更好的体验。
感谢您的关注，期待您的回复。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
