旅行
账户
cassandra f
Poor customer service
The Teal Arms的点评
点评：We visited on Sunday for lunch with our puppy and two kids. The food was decent for the price — nothing exceptional, but we’d happily eat it again. On a previous visit, our sides were forgotten, but mistakes happen, and we were full, so it wasn’t a big deal.
However, the service this time left us disappointed. We arrived at 1:30 pm, received our final drinks and kids’ ice creams around 2:40 pm, and at 2:45 pm, staff placed a “Reserved at 3:00 pm” sign on our table without saying a word. When my husband asked at the bar, the staff reassured us it wouldn’t be an issue.
At 3:00 pm, a regular customer approached, telling us to vacate the table. The manager backed him up, saying he’s a regular and we needed to leave — despite us just starting on the kids’ ice creams. We were directed to a dirty table for two in the corner, even though there were empty tables reserved for later times that could have accommodated the regular in the meantime.
With limited seating options because of our dog, the whole situation felt poorly handled and unwelcoming. I’d rather pay a little more elsewhere and be treated with respect.
However, the service this time left us disappointed. We arrived at 1:30 pm, received our final drinks and kids’ ice creams around 2:40 pm, and at 2:45 pm, staff placed a “Reserved at 3:00 pm” sign on our table without saying a word. When my husband asked at the bar, the staff reassured us it wouldn’t be an issue.
At 3:00 pm, a regular customer approached, telling us to vacate the table. The manager backed him up, saying he’s a regular and we needed to leave — despite us just starting on the kids’ ice creams. We were directed to a dirty table for two in the corner, even though there were empty tables reserved for later times that could have accommodated the regular in the meantime.
With limited seating options because of our dog, the whole situation felt poorly handled and unwelcoming. I’d rather pay a little more elsewhere and be treated with respect.
翻译：周日，我们带着小狗和两个孩子来这里吃午餐。食物价格合理，没有什么特别的，但我们很乐意再次光顾。上次来的时候，我们忘了吃配菜，但错误总是难免的，而且我们已经吃饱了，所以这没什么大不了的。
然而，这次的服务让我们很失望。我们下午 1:30 到达，大约 2:40 收到了最后的饮料和儿童冰淇淋，2:45 时，工作人员一言不发地在我们的桌子上放了一个“下午 3:00 预订”的标志。当我丈夫在吧台询问时，工作人员向我们保证这不是问题。
下午 3:00，一位常客走过来，告诉我们离开桌子。经理支持他，说他是常客，我们需要离开——尽管我们才刚刚开始吃儿童冰淇淋。我们被带到角落里一张脏兮兮的两人桌，尽管那里有为稍后时间预留的空桌，可以暂时容纳常客。
因为我们的狗，座位选择有限，整个情况让人感觉处理得不好，很不受欢迎。我宁愿在其他地方多付一点钱，也能受到尊重。
然而，这次的服务让我们很失望。我们下午 1:30 到达，大约 2:40 收到了最后的饮料和儿童冰淇淋，2:45 时，工作人员一言不发地在我们的桌子上放了一个“下午 3:00 预订”的标志。当我丈夫在吧台询问时，工作人员向我们保证这不是问题。
下午 3:00，一位常客走过来，告诉我们离开桌子。经理支持他，说他是常客，我们需要离开——尽管我们才刚刚开始吃儿童冰淇淋。我们被带到角落里一张脏兮兮的两人桌，尽管那里有为稍后时间预留的空桌，可以暂时容纳常客。
因为我们的狗，座位选择有限，整个情况让人感觉处理得不好，很不受欢迎。我宁愿在其他地方多付一点钱，也能受到尊重。
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