点评:We booked the upstairs area for a family Wake (which had been recommended by a friend), overall customer experience to prebook was fine, all done online (although had to chase a couple of times). Booked for 50 heads (pre-booked menu) - what we received didn’t feel like enough food for 50 for one thing, and there was also meant to be crisps in which we received none.
We put money behind the bar for a tab which was pre-agreed on email and had to go downstairs to order this at the bar as normal.
We were then charged service for the whole bill (food and tab) and which was not mentioned and begrudge paying service when we had to go to the bar ourselves (had we not put the tab on there we wouldn’t of paid service on every round?)
We booked the area for 3 hours and bang on the 3 hour mark we were told to move to the side so they could put the tables back out for customers who weren’t even there, which felt extremely thoughtless (seeing as it was a wake on a Monday afternoon)
Wouldn’t recommend this pub for any function, poor experience overall.
翻译:我们预订了楼上的区域,举行家庭守灵会(这是朋友推荐的),预订的整体客户体验很好,都是在线完成的(尽管不得不催了几次)。预订了 50 人份(预订菜单)——一方面,我们收到的食物感觉不够 50 人份,而且本来应该有薯片,但我们没有收到。
我们在吧台后面付了钱,这是在电子邮件中预先商定的,然后像往常一样下楼在吧台点菜。
然后,我们被收取了全部账单(食物和账单)的服务费,但账单上没有提到这一点,当我们不得不自己去酒吧时,我们不愿意支付服务费(如果我们没有在那里付账,我们就不会每轮都支付服务费了?)
我们预订了 3 个小时的区域,但就在 3 个小时的时候,我们被告知要移到一边,这样他们就可以把桌子放回去给那些甚至不在场的顾客,这让人感觉非常不体贴(因为那是周一下午的守灵仪式)
不推荐在这家酒吧举办任何活动,总体体验很差。