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ChrissieMackie74
Could’ve been so much better!!
Plough & Barleycorn Waterlooville的点评
点评：We were in the area for a 60th celebration and stopped here on our way home.
We ordered drinks via the app, but it wouldn’t apply my Blue Light discount. We decided to order anyway. When the drinks arrived, I was given a shot of Pimm’s, which was completely wrong and not even an option on the app. When I queried it, the waitress said that’s what showed on their screen. I explained it should be a standard Pimm’s with lemonade. It came back with barely any lemonade, so I had to send it back again to be corrected. We also had to ask for one of our drinks that had been missed entirely.
We then ordered food at the till so I could use the Blue Light discount, which was one of the main reasons we chose this place. However, we were told they couldn’t apply it as it didn’t show on their system—so why is it advertised on the app? The website also states 30% off mains, but staff said they knew nothing about this and couldn’t apply it either.
To make matters worse, several items were unavailable, including the chicken wings and pulled pork dirty fries, so we had to change our order. Part of our group ordered a few minutes later via the app as they needed more time to decide.
When the food arrived, my son noticed the HP sauce bottle was out of date. My chicken tikka was served with an extremely greasy poppadom. The final meal didn’t arrive until 25 minutes later—by which point everyone else had finished—and the spicy chicken burger was dripping in sauce. While we appreciate that part of the order was placed slightly later, you would expect the kitchen to notice it was for the same table and serve everything together.
If things hadn’t gone wrong from the start, we might not have been so critical, but the issues just kept adding up throughout the visit.
Overall, it was a very poor experience and we won’t be returning.
We ordered drinks via the app, but it wouldn’t apply my Blue Light discount. We decided to order anyway. When the drinks arrived, I was given a shot of Pimm’s, which was completely wrong and not even an option on the app. When I queried it, the waitress said that’s what showed on their screen. I explained it should be a standard Pimm’s with lemonade. It came back with barely any lemonade, so I had to send it back again to be corrected. We also had to ask for one of our drinks that had been missed entirely.
We then ordered food at the till so I could use the Blue Light discount, which was one of the main reasons we chose this place. However, we were told they couldn’t apply it as it didn’t show on their system—so why is it advertised on the app? The website also states 30% off mains, but staff said they knew nothing about this and couldn’t apply it either.
To make matters worse, several items were unavailable, including the chicken wings and pulled pork dirty fries, so we had to change our order. Part of our group ordered a few minutes later via the app as they needed more time to decide.
When the food arrived, my son noticed the HP sauce bottle was out of date. My chicken tikka was served with an extremely greasy poppadom. The final meal didn’t arrive until 25 minutes later—by which point everyone else had finished—and the spicy chicken burger was dripping in sauce. While we appreciate that part of the order was placed slightly later, you would expect the kitchen to notice it was for the same table and serve everything together.
If things hadn’t gone wrong from the start, we might not have been so critical, but the issues just kept adding up throughout the visit.
Overall, it was a very poor experience and we won’t be returning.
翻译：我们当时在附近参加一个60岁生日庆祝活动，回家途中顺便来这里喝了一杯。
我们通过App点了饮料，但是我的蓝光会员折扣无法使用。我们还是决定点餐。饮料上来后，服务员给了我一杯Pimm's鸡尾酒，这完全不对，App上根本没有这个选项。我问服务员，她说他们的屏幕上显示的就是这个。我解释说应该是一杯普通的Pimm's加柠檬水。结果端上来的时候柠檬水少得可怜，我只好又退回去让他们重新做。我们还不得不要求他们补上漏掉的一杯饮料。
之后我们在收银台点了餐，这样我就可以用蓝光会员折扣了，这也是我们选择这家店的主要原因之一。然而，收银员却说他们的系统里没有显示这个折扣，所以无法使用——那为什么App上明明写着有折扣呢？网站上也写着主菜七折，但是工作人员却说他们不知道，也无法使用。
更糟糕的是，有好几样菜都缺货，包括鸡翅和手撕猪肉薯条，所以我们不得不改点。我们一行人中有人因为需要更多时间考虑，几分钟后又通过App点了餐。
食物上来后，我儿子发现HP酱过期了。我的鸡肉咖喱配的薄脆饼油腻得要命。最后一道菜又过了25分钟才上——那时其他人都已经吃完了——而且辣味鸡肉汉堡酱汁都滴下来了。虽然我们理解部分顾客的订单下得晚一些，但厨房应该注意到是同一桌的，然后把所有菜一起上才对。
如果一开始就没出什么问题，我们或许不会这么苛刻，但问题却接踵而至。
总而言之，这是一次非常糟糕的用餐体验，我们以后不会再来了。
我们通过App点了饮料，但是我的蓝光会员折扣无法使用。我们还是决定点餐。饮料上来后，服务员给了我一杯Pimm's鸡尾酒，这完全不对，App上根本没有这个选项。我问服务员，她说他们的屏幕上显示的就是这个。我解释说应该是一杯普通的Pimm's加柠檬水。结果端上来的时候柠檬水少得可怜，我只好又退回去让他们重新做。我们还不得不要求他们补上漏掉的一杯饮料。
之后我们在收银台点了餐，这样我就可以用蓝光会员折扣了，这也是我们选择这家店的主要原因之一。然而，收银员却说他们的系统里没有显示这个折扣，所以无法使用——那为什么App上明明写着有折扣呢？网站上也写着主菜七折，但是工作人员却说他们不知道，也无法使用。
更糟糕的是，有好几样菜都缺货，包括鸡翅和手撕猪肉薯条，所以我们不得不改点。我们一行人中有人因为需要更多时间考虑，几分钟后又通过App点了餐。
食物上来后，我儿子发现HP酱过期了。我的鸡肉咖喱配的薄脆饼油腻得要命。最后一道菜又过了25分钟才上——那时其他人都已经吃完了——而且辣味鸡肉汉堡酱汁都滴下来了。虽然我们理解部分顾客的订单下得晚一些，但厨房应该注意到是同一桌的，然后把所有菜一起上才对。
如果一开始就没出什么问题，我们或许不会这么苛刻，但问题却接踵而至。
总而言之，这是一次非常糟糕的用餐体验，我们以后不会再来了。
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