旅行
账户
Getaway3033517****
Customer Service Training Required
Showcase Cinema Leeds的点评
点评：I arrived for a film at around 11am. I waited at the ice cream counter (lights on, till illuminated etc.) so we could take ice creams into the film. There was one young lad serving and an older lady who kept popping in and out. I waited for the lad to serve his customer, but he continue to serve someone who'd arrived later. We were very clear to see and obviously wanted ice cream.
I went to ask about staff at the ticket office, where a young lad, who'd been on his phone, told me to wait at the counter. I went back to my group, but the server continued to serve customers who'd arrived after us. I called politely to ask if he would serve us. He said 'you can see I've got a queue' in a rude tone. There was only ever a two person queue so there was no need for him to be flustered. I told him that he hadn't even acknowledged us or asked us to join another queue even though we'd waited over 5 minutes and were not far away. We were 4 tall people, onmy a couple of metres from him, it wasn't hard to see us!
I had no wish to queue behind people who had arrived 10 minutes later than us at this point, so we didn't buy anything.
The lady collecting tickets asked how we were, I told her of my complaint, which she tried to gloss over. I asked her to pass this on to someone, and at this pont she apologised.
2 stars given as the cinema was so comfy, but I hope this is not the standard of service to expect. I have not been successful in hearing back from the cinema about my complaint.
I went to ask about staff at the ticket office, where a young lad, who'd been on his phone, told me to wait at the counter. I went back to my group, but the server continued to serve customers who'd arrived after us. I called politely to ask if he would serve us. He said 'you can see I've got a queue' in a rude tone. There was only ever a two person queue so there was no need for him to be flustered. I told him that he hadn't even acknowledged us or asked us to join another queue even though we'd waited over 5 minutes and were not far away. We were 4 tall people, onmy a couple of metres from him, it wasn't hard to see us!
I had no wish to queue behind people who had arrived 10 minutes later than us at this point, so we didn't buy anything.
The lady collecting tickets asked how we were, I told her of my complaint, which she tried to gloss over. I asked her to pass this on to someone, and at this pont she apologised.
2 stars given as the cinema was so comfy, but I hope this is not the standard of service to expect. I have not been successful in hearing back from the cinema about my complaint.
翻译：我大约在上午 11 点到达电影院。我在冰淇淋柜台（灯亮着、直到点亮等）等着，这样我们就可以把冰淇淋带进电影院。有一个年轻小伙子在服务，还有一位老太太不停地进进出出。我等着那个小伙子为他的顾客服务，但他继续为后来的人服务。我们看得很清楚，显然想要冰淇淋。
我去问售票处的工作人员，一个打电话的年轻小伙子让我在柜台等。我回到我的团队，但服务员继续为比我们晚到的顾客服务。我礼貌地打电话问他是否愿意为我们服务。他粗鲁地说“你看我在排队”。排队的人只有两个人，所以他没必要慌乱。我告诉他，他甚至没有理会我们，也没有让我们加入另一个队列，尽管我们已经等了 5 分钟多，而且离得也不远。我们有四个高个子，离他只有几米远，很容易就能看到我们！
我可不想排在比我们晚到 10 分钟的人后面，所以我们什么都没买。
收票的女士问我们怎么样，我告诉她我的抱怨，但她试图掩饰。我请她把这个转告给别人，这时她道了歉。
给 2 星，因为电影院很舒服，但我希望这不是我们期望的服务标准。我没有收到电影院对我的投诉的回复。
我去问售票处的工作人员，一个打电话的年轻小伙子让我在柜台等。我回到我的团队，但服务员继续为比我们晚到的顾客服务。我礼貌地打电话问他是否愿意为我们服务。他粗鲁地说“你看我在排队”。排队的人只有两个人，所以他没必要慌乱。我告诉他，他甚至没有理会我们，也没有让我们加入另一个队列，尽管我们已经等了 5 分钟多，而且离得也不远。我们有四个高个子，离他只有几米远，很容易就能看到我们！
我可不想排在比我们晚到 10 分钟的人后面，所以我们什么都没买。
收票的女士问我们怎么样，我告诉她我的抱怨，但她试图掩饰。我请她把这个转告给别人，这时她道了歉。
给 2 星，因为电影院很舒服，但我希望这不是我们期望的服务标准。我没有收到电影院对我的投诉的回复。
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