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William L
Disappointing Customer Experience
Key West First Legal Rum Distillery的点评
点评：The Distillery and the tour were a fun and informative afternoon. We were very disappointed in their Mojito Class that why advertise on their website. One week prior to going to Key West we followed the process of sending a email requesting inclusion in a Mojito Class. We never received a reply. On the Friday we arrived in the Keys we sent another request through their website link, we went to the distillery on Saturday and inquired about the class and left a phone contact. On Monday we drove the two hour round trip to the Distillery and again inquired about the Mojito class. We were informed that the person who does the class had been out of town and must not have received our two email inquiries. We were told that she was there and a staff member went to ask her about it and came back and said “she’s too busy to come speak to you”. We, again left our phone contact information and as of today, two weeks since we were first in the Distillery, we have not received a email or phone call.
翻译：这次酿酒厂参观之旅真是既有趣又长知识。不过，对于他们网站上宣传的莫吉托制作课程，我们感到非常失望。在前往基韦斯特的一周前，我们发邮件申请参加该课程，但一直没有得到回复。抵达基韦斯特的星期五，我们又通过网站链接提交了申请。星期六我们前往酿酒厂询问相关课程事宜，并留下了联系电话。周一，我们驱车两小时往返于酿酒厂，再次询问有关莫吉托调酒课程的事宜。我们得知负责授课的人当时不在城里，很可能没有收到我们发出的两封邮件。后来听说她回来了，于是有工作人员去询问她，回来后却说：“她太忙了，没空来和你们交谈。”我们再次留下了联系电话。至今，距离我们第一次造访酿酒厂已经两周了。我们没有收到任何电子邮件或电话。
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