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Salvatore S
Extremely disappointing!!!!
Pocono Raceway的点评
点评：We had a very bad experience with the company. In error we booked the experience on 8/21/2025 for 9/19/2025, the issue was that it went in as 8/22/2025 which we were not in the state for, it should have been for 9/19/2025. We paid $2,500 in total for 2 people along with the extras. When we returned from vacation. we realized the error on the date. We called them yesterday and again today to discuss the error in booking. They will only rebook us for 9/19/2025 if we pay an additional $1,100 (booking fee), which is their policy. There is no comprise. We spoke to Ian (owner of the company) today and he said that is the only thing they can do. If we don't rebook, then we lose the entire money. They wouldn't even consider doing the 50% of the $1100 rebooking fee. We understand their policy, but they need to allow for exceptions.
They don't allow for human error or any other issue such as an emergency situation.
I did ask if I had passed and my girlfriend asked for the money back due to a death, they said they wouldn't give any of the money back.
It's extremely disappointing, because we did the experience last year and it was an awesome experience.
Their policy needs to be revised or at least they could do is work with us.
Keep in mind that you MUST show up or you lose all your money or pay more to rebook. That's absolutely crazy!!!!
They don't allow for human error or any other issue such as an emergency situation.
I did ask if I had passed and my girlfriend asked for the money back due to a death, they said they wouldn't give any of the money back.
It's extremely disappointing, because we did the experience last year and it was an awesome experience.
Their policy needs to be revised or at least they could do is work with us.
Keep in mind that you MUST show up or you lose all your money or pay more to rebook. That's absolutely crazy!!!!
翻译：我们在这家公司的经历非常糟糕。我们错误地将 2025 年 8 月 21 日的体验预订为 2025 年 9 月 19 日的体验，问题是预订的日期是 2025 年 8 月 22 日，而我们当天不在该州，应该是 2025 年 9 月 19 日的。我们一共为两个人支付了 2,500 美元，外加一些额外费用。当我们度假回来时，才发现日期有误。我们昨天和今天都给他们打电话，讨论预订错误。他们只有额外支付 1,100 美元（预订费）才会为我们重新预订 2025 年 9 月 19 日的体验，这是他们的政策。没有妥协。我们今天与 Ian（公司老板）谈过，他说这是他们唯一能做的。如果我们不重新预订，我们就会损失全部钱。他们甚至不会考虑支付 1100 美元重新预订费的 50%。我们理解他们的政策，但他们需要允许例外情况。
他们不允许出现人为错误或任何其他问题，例如紧急情况。
我确实问过我是否通过了，我的女朋友因为有人去世而要求退款，他们说他们不会退还任何钱。
这真是太令人失望了，因为我们去年体验过这个，那真是一次很棒的经历。
他们的政策需要修改，或者至少他们可以和我们合作。
记住，你必须到场，否则你会损失所有钱，或者支付更多费用才能重新预订。这太疯狂了！！！！
他们不允许出现人为错误或任何其他问题，例如紧急情况。
我确实问过我是否通过了，我的女朋友因为有人去世而要求退款，他们说他们不会退还任何钱。
这真是太令人失望了，因为我们去年体验过这个，那真是一次很棒的经历。
他们的政策需要修改，或者至少他们可以和我们合作。
记住，你必须到场，否则你会损失所有钱，或者支付更多费用才能重新预订。这太疯狂了！！！！
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