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Joe C
Outstanding Customer Service and Quality of Seafood!!!
Browne Trading Gourmet Market的点评
点评：I did not visit the store in person, but came across their web site. Vast amount of high quality seafood offered for next day delivery. When I saw they had 6-8 Lb Spanish octopus, I immediately ordered two of them. Unfortunately, I received two orders each 5.66 lbs. I emailed them them explaining the error along with images of the packages and their weights, asking why I was charged for 6-8 lbs but received 4-6 lb octopus. Their response was immediate and including an immediate resolution!!!
Shaelan was the individual who responded immediately and gave me two options, of which were more than fair. He immediately sent out the correct order (Thursday 10/15/26) and I received it late morning 10/16/26 beautifully packed and frozen solid. As I told Shaelan via email, its the response/actions that matter when a mistake is made and based on his immediate response to my email and having offered two great solutions, he now had a longstanding customer . To say outstanding customer service is a real understatement!! For sure will be ordering from them as a new loyal customer!!! Highly recommend it - The Octopus is fantastic quality!!!!!
Shaelan was the individual who responded immediately and gave me two options, of which were more than fair. He immediately sent out the correct order (Thursday 10/15/26) and I received it late morning 10/16/26 beautifully packed and frozen solid. As I told Shaelan via email, its the response/actions that matter when a mistake is made and based on his immediate response to my email and having offered two great solutions, he now had a longstanding customer . To say outstanding customer service is a real understatement!! For sure will be ordering from them as a new loyal customer!!! Highly recommend it - The Octopus is fantastic quality!!!!!
翻译：我并未亲自去那家店，只是偶然发现了他们的网站。网站上展示了大量可供次日配送的优质海产品。当我看到他们有6-8磅重的西班牙章鱼时，立刻下单买了两只。可惜的是，我收到的是两只重量均为5.66磅的章鱼。我给他们发邮件说明了这个错误，还附上了包装盒及重量的照片，询问为何我支付了6-8磅章鱼的费用，却只收到了4-6磅的货品。他们的回复非常迅速，还立刻提供了解决方案！！Shaelan就是那个立刻回复我并给了我两个选择的人，这两个选择都相当合理。他迅速安排了正确的订单（订购日期为26年10月15日星期四），我在26年10月16日上午便收到了包裹——包装精美且里面的物品完全冷冻状态。正如我通过邮件告诉Shaelan的那样，出现失误时最关键的就是如何回应与处理；鉴于他迅速回复我的邮件并提供了两个不错的解决方案，现在他拥有了一位长期客户。说他们的客户服务出色都算是轻描淡写了！！作为新晋忠实客户，我肯定还会继续从他们那里下单！！强烈推荐——这款章鱼玩偶的质量简直棒极了!!!!!
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