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Chloe P
Disappointing service and spa
Watergate Bay的点评
点评：We were extremely disappointed with our stay at Watergate Bay. Given the price, we expected a much higher standard of room quality and customer service, and in our opinion it did not feel like a 4 or 5-star experience.
Firstly, our bags were not in our room when we arrived. Our room was located in a separate building from the main hotel, and it took around five minutes walking through what felt like a maze to get back to reception because nobody answered the phone when we called.
We stayed for three nights and four days and were unable to secure a massage booking during most of our stay. I was eventually given an appointment, only for it to be cancelled two hours beforehand because the therapist had called in sick. For hotel guests, you would expect some availability to be reserved.
There were also consistently long queues at reception. At one particularly busy time, when many guests were waiting, we saw one staff member training another on the computer system. Surely this training could have been scheduled during a quieter period.
The room itself was very basic, with no view, no minibar, and very few amenities. Room service and the restaurants both closed at 9pm, leaving no food options later in the evening.
The spa was also disappointing and far from relaxing. There were hardly any indoor loungers apart from a few deck chairs, which were occupied by families with loud children. The weather was terrible during our stay, so there was nowhere comfortable indoors to relax. Given the unpredictability of British weather, more indoor seating should really be provided. At one point I had to sit on a bench with my towel and coffee.
To make matters worse, the hot tub was not working during our visit. Several spa staff members mentioned that their computer system was very slow, meaning even checking treatment bookings took around 10 minutes.
It’s such a shame because we were very excited to visit Watergate Bay. The highlight of our stay was Zacry’s restaurant, which we really enjoyed
Firstly, our bags were not in our room when we arrived. Our room was located in a separate building from the main hotel, and it took around five minutes walking through what felt like a maze to get back to reception because nobody answered the phone when we called.
We stayed for three nights and four days and were unable to secure a massage booking during most of our stay. I was eventually given an appointment, only for it to be cancelled two hours beforehand because the therapist had called in sick. For hotel guests, you would expect some availability to be reserved.
There were also consistently long queues at reception. At one particularly busy time, when many guests were waiting, we saw one staff member training another on the computer system. Surely this training could have been scheduled during a quieter period.
The room itself was very basic, with no view, no minibar, and very few amenities. Room service and the restaurants both closed at 9pm, leaving no food options later in the evening.
The spa was also disappointing and far from relaxing. There were hardly any indoor loungers apart from a few deck chairs, which were occupied by families with loud children. The weather was terrible during our stay, so there was nowhere comfortable indoors to relax. Given the unpredictability of British weather, more indoor seating should really be provided. At one point I had to sit on a bench with my towel and coffee.
To make matters worse, the hot tub was not working during our visit. Several spa staff members mentioned that their computer system was very slow, meaning even checking treatment bookings took around 10 minutes.
It’s such a shame because we were very excited to visit Watergate Bay. The highlight of our stay was Zacry’s restaurant, which we really enjoyed
翻译：我们对在沃特盖特湾的入住体验极为失望。考虑到价格，我们原期望能享受到更高标准的客房品质与客户服务；但在我们看来，这一切根本算不上4星或5星级的体验。
首先，我们到达时行李并未放在房间里。我们的房间位于主酒店大楼之外的另一栋建筑中，由于打电话无人接听，我们只能沿着如同迷宫般的路径步行约五分钟才回到前台。我们住了三天四夜，但在大部分时间里都无法预约到按摩服务。最后虽然安排了我一次按摩，可就在按摩开始前两小时，预约又被取消了——因为按摩师打电话来说生病了。对于酒店住客而言，理应能预留出一些服务名额才对。
此外，前台也总是排着长队。有一次正值人流高峰期，众多客人都在等候，我们却看到一名员工正在教另一位员工操作电脑系统。显然，这次培训本可以安排在较为清闲的时期进行。
房间本身非常简陋：没有景观、没有迷你吧，也几乎没有任何便利设施。客房服务与餐厅均在晚上9点后就停止营业，因此深夜时分根本找不到可食用的东西。
水疗中心也令人失望，完全称不上令人放松。除少数几把躺椅外几乎没有室内休息设施，而那些躺椅全被带着吵闹孩子的家庭占用了。我们在那儿逗留期间，天气也糟糕透顶。因此，室内根本没有舒适的地方可以休息。考虑到英国天气的不可预测性，真的应该多设置一些室内座位。有一会儿，我不得不拿着毛巾和咖啡坐在长椅上。
更糟糕的是，我们到访时热水浴缸根本无法使用。几位水疗中心的工作人员提到，他们的电脑系统运行极其缓慢，以至于连查询预约信息都要花上大约10分钟。
真是可惜，因为我们原本对参观沃特盖特湾充满期待。我们此次住宿的亮点就是Zacry餐厅，我们非常喜欢那里。
首先，我们到达时行李并未放在房间里。我们的房间位于主酒店大楼之外的另一栋建筑中，由于打电话无人接听，我们只能沿着如同迷宫般的路径步行约五分钟才回到前台。我们住了三天四夜，但在大部分时间里都无法预约到按摩服务。最后虽然安排了我一次按摩，可就在按摩开始前两小时，预约又被取消了——因为按摩师打电话来说生病了。对于酒店住客而言，理应能预留出一些服务名额才对。
此外，前台也总是排着长队。有一次正值人流高峰期，众多客人都在等候，我们却看到一名员工正在教另一位员工操作电脑系统。显然，这次培训本可以安排在较为清闲的时期进行。
房间本身非常简陋：没有景观、没有迷你吧，也几乎没有任何便利设施。客房服务与餐厅均在晚上9点后就停止营业，因此深夜时分根本找不到可食用的东西。
水疗中心也令人失望，完全称不上令人放松。除少数几把躺椅外几乎没有室内休息设施，而那些躺椅全被带着吵闹孩子的家庭占用了。我们在那儿逗留期间，天气也糟糕透顶。因此，室内根本没有舒适的地方可以休息。考虑到英国天气的不可预测性，真的应该多设置一些室内座位。有一会儿，我不得不拿着毛巾和咖啡坐在长椅上。
更糟糕的是，我们到访时热水浴缸根本无法使用。几位水疗中心的工作人员提到，他们的电脑系统运行极其缓慢，以至于连查询预约信息都要花上大约10分钟。
真是可惜，因为我们原本对参观沃特盖特湾充满期待。我们此次住宿的亮点就是Zacry餐厅，我们非常喜欢那里。
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