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Carl F
Extremely poor managed hotel, standard has dropped certainly in recent years.
Eagle Hawk Hotel的点评
点评：I'm raising the same issue which I've seen in other customers' complaints/reviews. The queen-bedded room which we were given, had a strong stench emanating from the bathroom/toilet. It's especially strong when the extract fan was turned on. When we reported this to the only female staff at the reception, she apologised & offered another room with bunk beds in exchange. We did not take the offer. I also asked if she could provide a toilet cleansing agent which she declined by saying that the cleaners had left early the day. In the end, we had to purchase a toilet cleansing agent to rid of the stench in the toilet. The other issue is that the curtain is half hanging down, not easily closed to provide privacy of the room.
Like the other complainants, I would not recommend anyone to stay at this hotel. Staff are not interested in making their guests comfortable to stay there. They are giving Ibis a bad reputation. We did not tell her that we're in fact a member of the Accor group. We had stayed in better run hotels of the group before.
Like the other complainants, I would not recommend anyone to stay at this hotel. Staff are not interested in making their guests comfortable to stay there. They are giving Ibis a bad reputation. We did not tell her that we're in fact a member of the Accor group. We had stayed in better run hotels of the group before.
翻译：我提出的问题和我在其他顾客的投诉/评论中看到的一样。我们入住的大床房，浴室/厕所散发出一股浓重的臭味，尤其是在排气扇开启的时候。我们向前台唯一的女工作人员反映后，她道了歉，并建议换一间带双层床的房间。我们没有接受。我还问她能否提供洁厕剂，但她拒绝了，说清洁工当天离开得早。最后，我们不得不自己购买洁厕剂来去除厕所里的臭味。另一个问题是，窗帘半垂着，不容易拉上，无法保证房间的私密性。
和其他投诉者一样，我不会推荐任何人入住这家酒店。工作人员根本不关心客人的舒适度。他们败坏了宜必思酒店的声誉。我们并没有告诉她我们其实是雅高集团的成员。我们之前住过该集团旗下经营较好的酒店。
和其他投诉者一样，我不会推荐任何人入住这家酒店。工作人员根本不关心客人的舒适度。他们败坏了宜必思酒店的声誉。我们并没有告诉她我们其实是雅高集团的成员。我们之前住过该集团旗下经营较好的酒店。
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