点评:I lost trust in this company before I even completed my booking.
I wanted to surprise my husband and chose the Twilight Spa Escape, which initially seemed like a reasonable price. As we are only free on Sundays, I expected it to be slightly more expensive than weekday packages — that part was understandable.
However, as I continued with the booking, the price kept increasing for no clear reason. During the week the package is £79, Sundays are advertised as £89, but when I selected my actual date (a full month in advance), the price suddenly jumped to £95.
Why? There is no clear explanation.
This kind of pricing feels misleading and manipulative. One price is shown at the beginning of the website, and a completely different one appears at the final payment stage. This is not marketing — it’s taking advantage of customers.
As a result, I chose not to proceed with the booking and have lost confidence in the brand.
翻译:我甚至在完成预订之前就对这家公司失去了信任。
我想给丈夫一个惊喜,所以选择了暮光水疗套餐,起初看起来价格还算合理。因为我们只有周日有空,所以我预料到周日的套餐会比平日的贵一些——这一点我可以理解。
然而,随着预订流程的推进,价格却莫名其妙地不断上涨。平日的套餐价格是79英镑,周日的套餐广告上写着89英镑,但当我选择实际日期(提前整整一个月)时,价格却突然飙升到了95英镑。
为什么?没有任何合理的解释。
这种定价方式让人感觉是在误导和操纵。网站首页显示的价格和最终付款时显示的价格完全是两码事。这不是营销——这是在利用顾客。
因此,我决定取消预订,并且对这个品牌彻底失去了信任。