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Jane D
Very poor customer service
Camel Valley Vineyard的点评
点评：We have been visiting this vineyard for a many years and love their pink sparkling wine and over the years we have taken lots of our friends and introduced them to these wines. However, the lack of interest from the staff on the desk on our last two visits has been very disappointing. The first visit we went with friends to buy a box of wines each, and discuss our son’s forthcoming wedding wines. The staff on the desk couldn’t have been less interested. We were hard pushed to get a small taster glass between 4 of us. We decided to give the vineyard another chance and went again with more friends a couple of days ago. Between us we purchased 9 bottles but again trying to get tasters of new wines and discuss the wines was met with little interest. We were given two very small taster glasses between 4 of us. We asked if we could purchase wine by the glass and sit on site but was informed that we needed to book a table on line to do this. Maybe Camel Valley feel they no longer need to try hard any more but if this is not the case I suggest that the staff on the front of house have more training.
翻译：我们多年来一直光顾这个葡萄园，非常喜欢他们的粉红起泡酒，这些年来，我们带了很多朋友来品尝，并向他们介绍这些葡萄酒。然而，在我们最近两次去的时候，前台工作人员对葡萄酒缺乏兴趣，这让我们非常失望。第一次去的时候，我们和朋友们一起去，每人买了一箱葡萄酒，并讨论我们儿子即将推出的婚礼用酒。前台工作人员一点也不感兴趣。我们四个人很难凑齐一个小品酒杯。我们决定再给这个葡萄园一次机会，几天前又和更多的朋友去了一次。我们一共买了 9 瓶酒，但再次尝试品尝新酒并讨论葡萄酒时，却没有人感兴趣。我们四个人只得到了两个很小的品酒杯。我们询问是否可以按杯购买葡萄酒并在现场就座，但被告知我们需要在线预订餐桌。也许 Camel Valley 觉得他们不再需要努力了，但如果不是这样，我建议前台工作人员接受更多培训。
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